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Principal Solutions Engineer, Strategic Accounts

Scribe· Solutions Engineering
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Remote$240k - $300kFull-timePosted 3w ago

About the role

Principal Solutions Engineer focused on strategic enterprise deals, bridging pre-sales technical work with executive engagement to design and validate Scribe’s Workflow AI solutions (notably Scribe Optimize) for large, complex customers and driving POC-led outcomes.

Responsibilities

  • Own the technical layer of Scribe's largest and most strategic deals, partnering with Account Executives from discovery through close, running tailored Optimize demos, leading POC planning sessions, and designing proof of concepts that tie Scribe's Workflow AI capabilities to measurable customer outcomes.
  • Deeply understand customer business challenges and build ROI narratives grounded in actual workflow data to quantify time saved and costs avoided.
  • Act as a technical expert, driving technical validation and security workstreams as key elements of a strategic deal cycle.
  • Build credibility with technical deal stakeholders, earning champions and removing technical roadblocks.
  • Carry the voice of the customer to the Product team with evidence; document what's working and what customers need next.
  • Turn learnings into repeatable pre-sales assets and playbooks to accelerate future deals.
  • Maintain deep working knowledge of Scribe's platform and serve as a technical reference point for the go-to-market team.

Qualifications

  • Has 8+ years in Solutions Engineering, Solutions Architecture, Technical Account Management, or a comparable pre-sales technical role at a high-growth SaaS company
  • Experience working deal cycles with complex named Strategic Accounts
  • Strong AI fluency: understanding of large language models, LLM architecture, prompt design, model behavior, and AI output quality with executive personas
  • Ability to translate customer requirements into technical context for AI/ML Engineering teams
  • Ability to articulate Scribe's Workflow AI technical framework to both technical and non-technical audiences at senior levels
  • Understanding enterprise workflows and operational processes (experience with Salesforce, ServiceNow, SAP)
  • Ability to build trust with executive stakeholders and end users, anchoring conversations to outcomes
  • Entrepreneurial, collaborative, low-ego persona; comfortable defining new functions and playbooks
  • Data-driven and ROI-obsessed; able to build business cases and validate assumptions
  • Team-oriented, cross-functional collaboration with AEs and CSMs

Skills

Required:Solutions Engineering / Pre-salesAI fluency (LLMs, prompt design, AI outputs)Enterprise workflows & CRM/ERP tools

Benefits

  • Healthcare Coverage – Comprehensive health, dental, and vision plans, including two $0/month medical plan options
  • Equity – Ownership in the company
  • 401(k) Plan – through Vestwell
  • Flex Benefit – $500/year for home office equipment, productivity tools, learning & development or fitness/wellness
  • Commuter Benefits – $100/month for SF-based employees
  • PTO – Flexible paid time off and company holidays
  • Parental Leave – Paid leave to support growing families
  • Wellness & Family Support – Free Talkspace membership, One Medical access (location-dependent), and Kindbody discounts for family planning
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Scribe

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