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Program Manager, Quality

Mercor· Operations
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San Francisco$120k - $200kFull-timePosted 7mo ago

About the role

Program Manager for Quality Team responsible for devising cross-functional quality processes, developing automated technical solutions, and managing an operational team of quality control specialists to evaluate human data deliverables before customer delivery.

Responsibilities

  • Own quality programs for designated accounts or projects in various human data domains.
  • Own outcomes end to end for quality programs on projects: from initial brainstorming and operational execution to final, detailed delivery of audit results and quality insights.
  • Develop technical solutions to auto-evaluate quality of our datasets and proactively root-cause issues. Leverage LLMs, databases, and scripting where applicable.
  • Devise systems to evaluate auditor and human data talent performance, ensuring adherence to quality standards and identifying process improvement opportunities.
  • Report on quality through regular monitoring and maintenance of quality performance metrics and KPIs.
  • Develop, update, and regularly present leadership-facing reports to inform company operations and strategy on human data deliveries. Work cross-functionally across engineering, account operations, and other stakeholders to execute on delivering SLAs for high-priority projects.
  • Help hire and maintain a 30+ auditor workforce for quality control; coach and develop specialists in the auditor pool to achieve high-impact outcomes that drive quality in customer engagements

Qualifications

  • 3+ years of experience owning high-impact technical and operational outcomes
  • Strong bias for being results-driven, entrepreneurial/scrappy: building systems from scratch, including technical and operational solutions, under high-urgency environments
  • Strong communication skills across leadership, strategic project leads, cross-functional stakeholders, and our auditor workforce
  • Ability to develop scalable solutions to difficult operational problems and root-cause working close to the ground on projects
  • Robust project management experience managing a distributed team with ruthless prioritization and high-urgency mindset
  • Data-first approach to problem-solving with demonstrated qualitative and quantitative analytical ability

Skills

Required:Quality program managementCross-functional collaborationAutomation and data tooling

Benefits

  • Base cash comp from $120K-$200k
  • Aggressive bi-annual performance bonus structure
  • Generous equity grant vested over 4 years
  • $15K relocation bonus (for moving to the Bay Area)
  • $10K housing bonus (if you live within 0.5 miles of our office)
  • $1.5K monthly stipend for meals
  • Free Equinox membership
  • $200 monthly laundry reimbursement
  • $200 monthly personal wellness reimbursement
  • Health, Dental, Vision insurance
Last updated Aug 12, 2026. Interested? Apply on the company site.

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