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Northeast Regional Lead, Customer Delivery

Peregrine Technologies· Customer Delivery Leadership
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New York, NY$195k - $225kfull-timePosted 7mo ago

About the role

Regional Lead responsible for owning and managing the full customer delivery lifecycle across the Northeast region, leading a team of Deployment Strategists, Customer Advocates, and Trainers to achieve region-specific impact, adoption, renewal, and growth.

Responsibilities

  • Master Peregrine's full deployment process (data integration, workflow development, training delivery, ongoing user adoption and engagement) and coach the team to deliver goals
  • Manage customer standups to ensure rapid, high-quality experiences aligned with customer success criteria
  • Monitor regional customer health post-implementation, triage interventions for declining adoption or risks
  • Prioritize and deconflict training and sustainment resources across the region
  • Directly manage a team of Deployment Strategists
  • Coach and lead the team with regular standups and an operating rhythm
  • Own team development through mentorship, 1:1s, training, and feedback
  • Identify and invest in standout contributors and sponsor challenging work
  • Monitor customer relationships, decisionmaker sentiment, executive communications, and user adoption to determine where interventions are needed
  • Identify in-customer growth opportunities and partner with Sales to execute
  • Surface high-leverage customer stories for Sales, Marketing, and executives
  • Maintain a current view of customer health and renewal risk across the region
  • Work with Customer Advocates, Contracting, and Sales to de-risk renewals
  • Be accountable for customer outcomes across the region from deployment speed to adoption to net dollar retention
  • Collaborate with regional Sales to turn delivery into pipeline for new logos and expansions
  • Develop a precise picture of the region (accounts at risk, competition, TAM, influencers) and articulate a regional vision
  • Translate regional vision into execution plans and communicate consistently to the team

Qualifications

  • 8+ years in enterprise software delivery, consulting, or business operations leadership with at least 3 years managing customer-facing teams
  • Proven track record of owning customer outcomes end-to-end (time to value, adoption, renewal, expansion)
  • Experience in or familiarity with public safety, law enforcement, or government technology preferred but not required
  • Willingness to travel within the region regularly (~50%)
  • Office presence in NYC four days per week when not traveling

Skills

Required:Enterprise software deploymentLeadership and team coaching

Benefits

  • Salary range: $195,000—$225,000 USD
  • Benefits and equity/bonus may apply as per company policy
Last updated Sep 9, 2026. Interested? Apply on the company site.

About Peregrine Technologies

Effective, efficient and easy to use, Peregrine is the real-time public safety and police data management platform that delivers true interoperability.

public safetypolice data managementinteroperability
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