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Onboarding Manager

Numeral· Implementations
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Hybrid (San Francisco (HQ)), Hybrid (Salt Lake City), Hybrid (New York)$100k - $130kFull-timePosted 7mo ago

About the role

We’re looking for an Onboarding Manager to be the face of Numeral for our newest clients, guiding founders and finance teams from signed contract to fully compliant and live. Combines project management, technical troubleshooting, and high-touch customer advocacy at a hyper-growth stage where SOPs are being written and improved.

Responsibilities

  • Own the Launch: Lead the end-to-end onboarding journey for a high-volume book of business, ensuring every merchant hits their 'Go-Live' date with 100% accuracy.
  • Be the Expert: Act as a trusted advisor for clients, guiding them through tax registrations, data transfers, and platform configuration.
  • Drive Velocity: Obsess over 'Time-to-Value.' Identify bottlenecks in our process and work cross-functionally to remove them.
  • Bridge the Gap: Translate complex customer needs into actionable feedback for our Product and Engineering teams.
  • Build the Engine: Create the documentation, help center articles, and internal playbooks that allow us to scale without losing our 'white-glove' touch.
  • Technical Troubleshooting: Dig into data imports and integration settings to ensure our customers' financial data is flowing perfectly.

Qualifications

  • 2+ years of experience in Implementation, Onboarding, Customer Success, or Operations. Startup experience is a massive plus.
  • High Operational Rigor: You are a project management pro. You can juggle 20+ active implementations.
  • Technical Empathy: You can explain complex logic (like tax nexus or API integrations) to a non-technical founder with ease.
  • Bias for Action: When you see a broken process, you fix it.
  • The 'Craft' Mindset: You care about the details; accuracy in tax compliance is essential.
  • Startup mindset: Comfortable with ambiguity and rapid growth.
  • Intensity & Ownership: Not 9-5; you’re ready to scale with the company.
  • Customer Obsession: You deeply care about user experience and solving problems.

Skills

Required:Project managementTechnical troubleshootingTax registrationsCross-functional collaboration

Benefits

  • Competitive salary and equity - share in the company's success
  • Full medical, dental, and vision coverage
  • Wellness perks like Headspace and the Peloton One App
  • 401(k) to help build long-term financial security
  • Relocation assistance to NYC or SF (if needed)
  • Lunch and snacks when in the office
  • Regular team offsites and company events
  • Culture built on ownership where your work matters and is visible
Last updated Sep 30, 2026. Interested? Apply on the company site.
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About Numeral

SaaS & Ecommerce sales tax on autopilot.

Numeral handles all aspects of sales tax from registration to remittance for SaaS and e-commerce stores. We offer complete, white-glove service end to end.

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