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Senior Software Engineer, Operator Experience

Handshake· Engineering
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San Francisco, CA$225k - $250kFull-timePosted 7mo ago

About the role

Senior Software Engineer focused on Operating Experience at Handshake AI, building internal tools and automation to improve operational throughput, accuracy, and visibility for Handshake's operators; embedded/consulting engineering style with strong collaboration with operators, product, and other engineers.

Responsibilities

  • Embed with operators to understand processes, pain points, and success metrics; translate them into clear technical requirements and deliverables.
  • Architect and build internal tools, automations, and workflows that improve operational throughput, accuracy, and visibility.
  • Lead projects end-to-end: discovery, scoping, technical design, implementation, rollout, and iteration.
  • Balance speed and quality by making thoughtful tradeoffs, ensuring maintainability, and building with operational reliability in mind.
  • Collaborate closely with cross-functional partners (operators, engineering, product) to drive adoption and measurable impact.
  • Mentor other engineers and help establish strong engineering practices for an internal-tools environment.

Qualifications

  • 5+ years of software engineering experience, with comfort owning systems end-to-end (from requirements through production support).
  • Strong communication skills and stakeholder management; able to partner deeply with non-engineering teams and operate with high empathy/EQ.
  • Experience building internal tools, workflow systems, or automation for operations-heavy teams (or analogous customer-embedded roles like FDE / solutions engineering).
  • Strong engineering judgment: can design scalable systems, pick the right level of abstraction, and avoid over-building.
  • Track record of delivering iterative, high-leverage improvements in ambiguous environments.

Skills

Required:Software engineeringInternal tools / workflow systemsCommunication & stakeholder managementSystem design / architecture

Benefits

  • Ownership: Equity in a fast-growing company
  • Financial Wellness: 401(k) match, competitive compensation, financial coaching
  • Family Support: Paid parental leave, fertility benefits, parental coaching
  • Wellbeing: Medical, dental, and vision, mental health support, wellness stipend
  • Growth: Learning stipend, ongoing development
  • Remote & Office: Internet, commuting, and free lunch/gym in our SF office
  • Time Off: Flexible PTO, 15 holidays + 2 flex days
  • Connection: Team outings & referral bonuses
Last updated Oct 22, 2026. Interested? Apply on the company site.
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