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Technical Support Engineer II

Datadog· Technical Solutions
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Hybrid (Tokyo, Japan)full-timePosted 7mo ago

About the role

Datadog’s in-house product experts in the Technical Solutions team provide multi-channel technical support, demos, and presentations to educate potential clients and ensure existing customers are happy and successful. This role is based in Tokyo, Japan and operates in a hybrid workplace.

Responsibilities

  • Engage with customers via multiple channels (ticketing system, live chat, and screensharing tools) to identify and resolve technical support requests while educating clients on the platform
  • Reproduce technical issues and dive into Datadog’s 1000+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week

Qualifications

  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
  • Fluent in written and spoken English and Japanese as this role will interact with stakeholders, locally and globally

Skills

Required:Multi-channel technical supportTechnical issue reproduction and debuggingDemo certification and delivery
Nice to have:Programming knowledgeLinux familiarity

Benefits

  • Best-in-breed onboarding
  • Generous global benefits
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, able to join our Community Guilds and Inclusion Talks
Last updated Oct 22, 2026. Interested? Apply on the company site.

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