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Operations Analyst, RI Operations

Amazon· Corporate Operations
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Hybrid (VA, Arlington), Hybrid (WA, Seattle)$56.8k - $99.3kFull-timePosted 6mo ago

About the role

AWS Reservations-focused role responsible for processing and auditing Reservation Product transactions, escalating issues, and driving data-driven improvements while maintaining strict SLAs and security clearances.

Responsibilities

  • Process and audit Reservation Product transactions such as: cancellations, purchases, migrations, and modifications while adhering to Legal, Security, and Compliance requirements
  • Occasionally act as escalation point for Reservation Product requests and issues
  • Investigate data discrepancies, quickly establish root causes, and propose appropriate solutions
  • Vocally self-critical to allow for self-correction of errors
  • Communicate effectively across all related channels to ensure transparency of process
  • Occasionally retrieve and evaluate data using Excel and other data management/BI systems

Qualifications

  • Bachelor's degree or equivalent in Business, Accounting, or a related field
  • Experience in business analysis and functional roles requiring quantitative, analytical and organizational skills, including intermediate Excel skills (Pivot Tables, VLookups)
  • Experience with Microsoft Excel including the ability to create pivot tables and charts, develop formulas such as SUMIF, and use VLookup formulas
  • 1+ years of analytics and/or operations experience
  • Current, active US Government Security Clearance of TS/SCI with Polygraph

Skills

Required:Excel (Pivot Tables, VLookups)Data analysis
Nice to have:Queue/SLA management

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance
  • Employee Assistance Program (EAP)
  • Mental Health Support
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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