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IT Support Associate II, OTS

Amazon· Operations IT Support Engineering
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Irving, TX$27.64/hr - $37.74/hrfull-timePosted today

About the role

IT Support Associate II supporting operations facilities within a defined geographic area, handling IT equipment, network support, and customer service across multiple buildings with travel within local/ regional area.

Responsibilities

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Supporting customers from multiple buildings in the area, as well as remote customers.
  • Traveling within your local or regional area to support our customers.

Qualifications

  • Experience troubleshooting integrated and interdependent computer systems
  • Experience in a dynamic environment with a high degree of customer service
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and be able to frequently push, pull, squat, bend, and reach
  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Skills

Required:IT equipment troubleshootingNetwork supportContinuous learning of new technologiesCustomer supportTravel readiness
Nice to have:Training and onboarding

Benefits

  • comprehensive healthcare benefits starting on Day 1
  • matching 401(k) program
  • up to 20 weeks of paid parental leave
  • casual dress code at locations
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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