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IT Support Associate II, Ops Tech Solutions (OTS)

Amazon· Operations IT Support Engineering
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Plainfield, Indiana$27.64/hr - $37.74/hrFull-timePosted today

About the role

IT Support Associate II supporting operations teams in resolving technical problems across multiple disciplines within Amazon Operations facilities, with opportunities for career development and involvement in local projects.

Responsibilities

  • Allocating, maintaining, and troubleshooting of IT equipment used in Amazon Operations facilities.
  • Handling support requests and procedures across the network.
  • Assisting in training new hires.
  • Continuous learning of new technologies.
  • Support customers from multiple buildings in the area, as well as remote customers.
  • Lead and participate in delivery of local projects.

Qualifications

  • Experience troubleshooting integrated and interdependent computer systems
  • Experience in a dynamic environment with a high degree of customer service
  • Can lift up to 49 pounds, stand/walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach
  • 1+ years of Windows, Mac or Linux Operating systems support experience or equivalent experience

Skills

Required:IT equipment handlingNetwork support
Nice to have:Training and onboardingProject delivery

Benefits

  • Competitive compensation packages including comprehensive healthcare benefits starting on Day 1
  • Matching 401(k) program
  • Up to 20 weeks of paid parental leave
  • Casual dress code (jeans, t-shirts, sneakers, safety vest)
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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