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Short Term Planning Analyst

Robinhood· Customer Care
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Hybrid (Denver, CO; Westlake, TX; Chicago, IL)$86k - $101kFull-timePosted 7mo ago

About the role

Analyst role focused on supporting staffing performance across a 1–90 day horizon through data analysis, forecasting, and process improvement to ensure staffing aligns with demand and service levels.

Responsibilities

  • Drive performance against critical metrics (e.g., SLA, interval-level attainment) through data-driven staffing decisions
  • Analyze trends and identify root causes of forecast variance, performance gaps, and operational inefficiencies
  • Develop and Manage reports, and models to inform short-term staffing strategies
  • Partner cross-functionally with Operations, Forecasting, and BPO partners to improve staffing outcomes and productivity
  • Translate data into clear insights and actionable recommendations for leadership
  • Support real-time and short-term staffing adjustments during business-critical events
  • Identify opportunities to improve, automate, and scale workforce planning processes

Qualifications

  • 1–3 years of experience in analytics, operations, consulting, or a similar role focused on problem-solving
  • 1–3 years of experience working directly with BPO partners
  • Strong analytical skills with advanced proficiency in Excel or Google Sheets
  • Experience working with data using SQL or similar tools
  • Ability to break down ambiguous problems and use data to inform decisions
  • Clear communication skills, with the ability to explain insights to a range of audiences
  • Experience with Python, R, or data visualization tools such as Tableau or Looker
  • Experience working in environments with evolving priorities and changing demand

Skills

Required:Analytical problem-solvingExcel or Google SheetsSQL
Nice to have:Python, R, or data visualization tools (Tableau/Looker)

Benefits

  • Challenging, high-impact work to grow your career
  • Performance-driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching
  • 100% paid health insurance for employees with 90% coverage for dependents
  • Access to the Robinhood Employee Fund for investment exposure
  • Access to AI tools and AI skill-building opportunities
  • Lifestyle wallet for wellness and education
  • Employer-paid life & disability insurance, fertility benefits, and mental health benefits
  • Paid time off including holidays, PTO, sick time, parental leave, and more
  • Catered meals, events, and comfortable workspaces in-office
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Robinhood

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