← All roles

Customer Success Associate

Datadog· Customer Success
Apply on company site
Tokyo, Hybrid (Tokyo)full-timePosted 6mo ago

About the role

Customer Success Associate focusing on long-term strategic relationships, driving adoption, and identifying growth opportunities across a high volume of Datadog customers to ensure successful product use and retention. Works hybrid with an emphasis on providing a positive customer experience and scalable success methodologies.

Responsibilities

  • Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
  • Manage requests from your book of business such as but not limited to technical support escalations, billing questions, documentation/enablement requests to ensure a positive customer experience
  • Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently
  • Act as an advisor to customers to ensure they’re leveraging the solution effectively
  • Monitor and identify usage trends to uncover renewal risks and support greater adoption rates
  • Collaborate cross-functionally with internal Datadog teams (support, product, finance, and legal)

Qualifications

  • 0-2 years of experience in a customer account facing role and desire to grow a career in Customer Success
  • Customer-minded, always trying to provide the most value possible
  • Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success
  • A strong communicator (written and verbal) with excellent attention to detail
  • Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities
  • Passionate about building long term and lasting relationships

Skills

Required:Customer relationship managementCommunication

Benefits

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Datadog

AI-Powered Observability and Security

See inside any stack, any app, at any scale, anywhere.

Company profileWebsite

More open roles at Datadog