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Commercial Customer Success Manager (Key Accounts)

Datadog· Commercial
Apply on company site
Boston, MA$89k - $118kFull-timePosted 6mo ago

About the role

Customer Success Manager role focused on proactive product attachment, onboarding, relationship-building, and growth opportunities within existing Datadog customers. Hybrid workplace with emphasis on relationship management and cross-functional collaboration.

Responsibilities

  • Partner with the sales team to ensure smooth transition and onboarding experience
  • Proactively build relationships with customers to create mutual trust
  • Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
  • Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Qualifications

  • 5-7 years of experience in a customer account facing role
  • A strong communicator with excellent attention to detail
  • Motivated by building long-term and long-lasting relationships
  • Driven by the opportunity to make a visible impact with your work
  • Customer-minded, always aiming to provide the most value possible
  • Excited by working in an ever-evolving and fluid solution focused environment
  • Experienced in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Skills

Required:Relationship managementCommunicationNegotiation

Benefits

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
  • Healthcare, dental, parental planning, and mental health benefits
  • 401(k) plan and match
  • paid time off
  • fitness reimbursements
  • discounted employee stock purchase plan
Last updated Oct 22, 2026. Interested? Apply on the company site.

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