← All roles

Commercial Customer Success Manager (Key Accounts) - Denver or San Francisco

Datadog· Customer Success
Apply on company site
Hybrid (Denver, CO), Hybrid (San Francisco, CA)$89k - $118kFull-timePosted 6mo ago

About the role

Customer Success Manager focused on onboarding, relationship management, and growth opportunities within existing Datadog customers, supporting renewal and adoption while advocating for the customer internally.

Responsibilities

  • Partner with the sales team to ensure smooth transition and onboarding experience
  • Proactively build relationships with customers to create mutual trust
  • Successfully carry-out the full-sales cycle for any growth opportunities in existing customer accounts
  • Act as advisor to customers to ensure they’re leveraging the Datadog solution effectively
  • Monitor and identify usage trends to uncover renewal risks and promote greater adoption rates
  • Collaborate cross-functionally across internal Datadog teams (Support, Product, Finance, and Legal)

Qualifications

  • 5-7 years of experience in a customer account facing role
  • A strong communicator with excellent attention to detail
  • Motivated by building long-term and long-lasting relationships
  • Driven by the opportunity to make a visible impact with your work
  • Customer-minded, always aiming to provide the most value possible
  • Excited by working in an ever-evolving and fluid solution focused environment
  • Experience in negotiating contract terms and overcoming pricing objections without direct guidance for up-sell and cross sell activities

Skills

Required:Relationship managementCommunicationSales / upsell
Nice to have:Contract negotiations

Benefits

  • Best-in-breed onboarding
  • Sales training in MEDDIC and Command of the Message
  • An inclusive company culture, opportunity to join our Community Guilds
  • Intra-departmental mentor and buddy program for in-house networking
  • Continuous professional development, product training, and career pathing
  • New hire stock equity (RSU) and employee stock purchase plan (ESPP)
  • Generous global benefits
Last updated Oct 22, 2026. Interested? Apply on the company site.

About Datadog

AI-Powered Observability and Security

See inside any stack, any app, at any scale, anywhere.

Company profileWebsite

More open roles at Datadog