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Product Reliability Engineer

PointOne· Engineering
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New York, NY$100k - $160kFull-timePosted 6mo ago

About the role

Product Reliability Engineer focused on ensuring health, stability, and observability of PointOne's systems end-to-end in a serverless AWS environment. Role combines incident response, observability, and collaboration with product and customers to prevent and fix reliability issues.

Responsibilities

  • Respond quickly to automated alerts and customer-reported issues
  • Triage, diagnose, and resolve production incidents with a bias toward permanent fixes over workarounds
  • Build and maintain incident response playbooks and postmortem processes
  • Coordinate cross-functionally with customer success managers and key account stakeholders to maintain customer trust in the event of an incident
  • Design and instrument telemetry, logging, and alerting across our serverless AWS stack
  • Build dashboards and health metrics that surface issues before customers feel them
  • Identify recurring failure patterns and drive systemic fixes into the codebase
  • Reduce operational toil through automation
  • Contribute directly to the codebase—improving resilience, reducing tech debt, and creating automation to ensure bugs are resolved quickly and with little human intervention
  • Partner with engineers on new feature launches to assess reliability risks before they ship
  • Make data-driven recommendations on where to invest in stability

Qualifications

  • 2+ years of software engineering experience, with meaningful time spent in reliability, platform, or production-facing roles
  • Strong debugging instincts and comfort tracing failures across distributed systems using logs, traces, and metrics
  • Hands-on experience with AWS (Lambda, SQS, RDS, CloudWatch or equivalent)
  • Comfortable reading and writing Go, TypeScript, or similar backend languages
  • Experience building or improving observability infrastructure (alerting, dashboards, telemetry)
  • High ownership mentality: you close the loop, you write the postmortem, you ship the fix

Skills

Required:Software engineeringAWSGo/TypeScriptObservability tooling

Benefits

  • comprehensive health, dental, and vision insurance
  • meals in office
  • regular team events
  • competitive equity component
  • other benefits as part of package
Last updated Sep 16, 2026. Interested? Apply on the company site.
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About PointOne

Automated time tracking and billing for law firms.

Lawyers have to manually track all their client work in 6-minute increments. PointOne uses AI to completely automate time tracking and bill review, helping law firms collect more revenue and saving lawyers hours each week.

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