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Product Guide

Arc'teryx· Retail Stores – Arc'teryx
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New York, NY$23.6k - $26.9kPart-timePosted 6mo ago

About the role

Product Guide position in Arc’teryx retail stores, focused on delivering an exceptional guest experience, product knowledge, brand ambassadorship, and collaboration with store leadership. On-site, part-time role based in New York, NY (Flatiron store).

Responsibilities

  • Delivering a best-in-class brand experience to guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of products and weaving this information into guest interactions
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing passions both in and out of the store with team support
  • Supporting with and participating in store projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with team and store leadership
  • Supporting with and participating in various store tasks as assigned by leadership
  • Answering store phones and responding to voicemails and store emails; may include responding on Epicenter social channels
  • Utilizing Point-of-Sale system to process guest transactions (warranties, Used Gear trade-ins, purchases, returns)
  • Receiving and unpacking inventory (boxes 5-30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated, solution-oriented
  • Flexible and adaptable in ambiguous situations
  • Ability to balance autonomy and collaboration
  • Willingness to get outside and engage with product performance
  • Commitment to personal and professional development
  • Ability to work in a fast-paced retail environment

Skills

Required:Customer serviceProduct knowledgeCommunicationPOS / cash handling
Nice to have:Inventory handling

Benefits

  • Competitive hourly pay
  • Bonus program and benefits (not included in base pay as noted in posting)
  • Opportunity to work in a brand-focused, outdoors-oriented company with community involvement
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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