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Senior Customer Technical Program Manager - Data Center Quality and Sustaining

NVIDIA· Program Mgr, Technical
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Santa Clara, CA, Austin, TX$200k - $322kFull-timePosted 6mo ago

About the role

Senior Customer Technical Program Manager for Data Center Quality and Sustaining to develop, implement, and supervise customer experience and quality management initiatives with OEM/ODM system partners, owning overall customer satisfaction and high-profile issue management.

Responsibilities

  • Lead and coordinate NVIDIA Data Center Quality and Sustaining activities supporting OEMs/ODMs across several large Cloud Service Providers deployments.
  • Develop and implement a comprehensive and joint Quality Assurance and Sustaining Strategy between NVIDIA, OEMs/ODMs and Data Center operations, ensuring alignment with business, quality and user experience objectives.
  • Establish, uphold, and implement quality standards and procedures following industry standard methodologies for large Datacenter System Deployment and Continuation actions.
  • Lead internal and external reviews on production systems quality issues as well as prepare regular reports detailing findings and corrective actions.
  • Identify areas for improvements in a partnership involving NVIDIA and manufacturers of equipment/devices production systems, applying data analysis and metrics to facilitate progress.
  • Collaborate with NVIDIA and partners to ensure high-quality standards across OEMs/ODMs partners.
  • Develop and maintain key performance indicators (critical metrics) to monitor quality performance, and present findings to senior management.
  • Identify potential quality improvements and develop mitigation strategies to minimize customer impact.

Qualifications

  • BS/MS/PhD Computer Science, Electrical Engineering, or related field, or equivalent experience.
  • Proven track record to work on Enterprise Data Center products quality management and system operational excellence.
  • Over 12 years of demonstrated expertise in Customer Program Management at the highest executive leadership tiers.
  • Strong leadership when handling high-profile Customer Escalations, cross-functional coordination across engineering, operations, quality, product management, and sales.
  • Solid understanding of Quality Management Systems (QMS) following Technology Industry standards.
  • Technical savvy around Data Center Infrastructure and experience with HW/SW systems integration, topologies, and configurations.
  • Accountable for coordinating Data Center – Quality Improvement Projects and Enhancements with various OEMs/ODMs.
  • Outstanding analytical and problem-solving capabilities with data-informed decision-making.
  • Strong interpersonal and communication skills for engaging with customers across Business, System Engineering and Quality Management groups.
  • Certifications in quality management (e.g., Six Sigma, CQI, CQM) and PMP are desirable.

Skills

Required:Customer program managementQuality Management Systems (QMS)Data Center InfrastructureLeadership / Escalation managementData analysis / metricsCommunication / stakeholder engagement

Benefits

  • equity
  • benefits as listed on NVIDIA benefits page
Last updated Oct 16, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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