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Outcomes Architect Manager, Tokyo

Notion· Outcomes Architect
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Hybrid (Tokyo, Japan)Full-timePosted 6mo ago

About the role

Notion is seeking an Outcomes Architect Manager in Tokyo. You will directly manage a team of Outcomes Architects (OAs), drive value realization, renewal readiness, and expansion for a book of business, and partner across functions to ensure successful post-sales outcomes in an AI-native environment.

Responsibilities

  • Own the Net Revenue Growth performance of your team’s book of business, accountable for workflow adoption, value realization, renewal readiness, and expansion.
  • Coach OAs on the OA builder motion: AI Transformation Plans, build-beside workshops, value reviews, use-case consultations, and renewal processes.
  • Build and run the operating cadence for the team: metrics reviews, account support sessions, adoption and renewal-risk reviews, call coaching against the OA quality rubric, and forecast calls with senior leadership.
  • Hire, onboard, and certify new OAs to the GTM builder motion, driving readiness from ramp through consistent execution and managing performance with clarity when expectations are not met.
  • Partner closely with Solutions Consultant managers and leaders on strategy for expansion and renewal across shared accounts, ensuring clear ownership for flat and at-risk renewals.
  • Partner with Services leadership to identify complex implementation needs early, create clear handoffs, and ensure Services delivery accelerates workflow adoption and measurable value.
  • Set the standard for product, AI, and workflow fluency across the team so OAs can help customers navigate new ways of working and build durable systems in Notion.
  • Represent your team or region in leadership forums with clear signal on what's working, what needs investment, and where execution is breaking down
  • Uphold excellence by coaching to the global OA methodology, quality rubric, and activity KPIs.

Qualifications

  • Frontline management experience leading customer-facing GTM teams in B2B software, ideally across Customer Success, Solutions Consulting, Technical Account Management, Professional Services, Account Management, or post-sales strategy.
  • Direct experience coaching teams through customer discovery, workflow design, adoption planning, value realization, renewals, expansion, or technical/workflow implementation.
  • Strong coaching orientation: ability to review a customer call, account plan, mutual success plan, or executive value narrative and identify how to improve it.
  • Commercial instincts at the team level: read account health, renewal risk, adoption depth, expansion potential, and customer sentiment, then drive urgency without micromanaging.
  • Deep customer-facing discovery instincts with ability to map workflows and translate goals into practical adoption and implementation plans.
  • Experience operating in a shared account ownership model with Sales, Solutions, Services, Support, or Implementation teams.
  • Operational rigor: ability to build inspection cadences, coaching rituals, performance standards, and accountability systems.
  • Ability to develop talent from onboarding through consistent performance, including hiring to profile, setting expectations, coaching gaps, and performance management.
  • Executive communication skills: synthesize account patterns, customer risks, team performance, and cross-functional asks into clear signals for leadership.
  • Technical fluency and presence as a trusted advisor; able to understand Notion systems, coach workflow design, and help troubleshoot adoption blockers.
  • Ability to work with agency, urgency, and customer empathy to move from ideas to working systems.
  • Curiosity and hands-on approach to AI tools to coach and improve outcomes.

Skills

Required:Team leadership and coachingGTM / cross-functional collaborationExecutive communication

Benefits

  • Not specified in the description.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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