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Outcomes Architect, France (Customer Success)

Notion· Outcomes Architect
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Paris, France€115k - €128kFull-timePosted 4d ago

About the role

Notion role focused on driving workflow adoption, value delivery, and renewal outcomes for named accounts in an AI-native environment. Builds durable Notion systems with customers, aligns with Solutions Consultants on account strategy, and aims to reduce churn while growing expansion and retention.

Responsibilities

  • Drive workflow adoption and value realization for a book of named accounts, ensuring customers expand their use of Notion and high Net Revenue Retention (NRR)
  • Partner closely with the Solutions Consultant on account strategy for expansion and renewal, including owning the renewal opportunity for flat and at-risk customers
  • Shape customer outcomes, strengthen executive and team-level partnerships, contribute to predictable revenue through retention, renewal, and expansion impact
  • Design and deploy workflows that solve specific business problems as a build-beside partner to the customer, translating goals into durable systems in Notion
  • Partner with Solutions Consultants on account strategy, customer planning, and identifying and qualifying expansion opportunities within existing accounts
  • Co-define, build, and manage against customer success plans that help each customer achieve objectives and realize measurable value
  • Learn Notion’s product and the broader AI ecosystem to be the best build-beside partner for customers navigating new ways of working
  • Innovate and iterate on Outcomes Architect programs to retain and grow customers while mitigating churn or contraction risk

Qualifications

  • Experience driving customer adoption, value realization, renewals, or expansion within a B2B software environment
  • Strong customer-facing discovery instincts to understand business problems, map workflows, and translate goals into practical implementation plans
  • Technical fluency and comfort building live in software; ability to co-design, configure, and troubleshoot with customers
  • Commercial awareness to partner with account owners on renewal risk, expansion potential, and account strategy
  • Strong program and stakeholder management skills to manage success plans, timelines, risks, and commitments across accounts
  • Ability to bring structure to ambiguous problems, operate with urgency and customer empathy
  • Passion for AI and willingness to learn new tools and ways of working
  • Fluency in English and French

Skills

Required:Customer adoption and value realizationDiscovery and problem-framingTechnical fluency in softwareCommercial and renewal strategyProgram and stakeholder managementAI curiosity and learningLanguages

Benefits

  • Notion is committed to competitive cash compensation, equity, and benefits.
  • Compensation reflects location, scope, and experience.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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