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Technical Account Manager 2

Datadog· Technical Solutions
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São Paulofull-timePosted 6mo ago

About the role

Datadog’s in-house product experts in the Technical Solutions team, serving as trusted advisors to strategic customers to accelerate adoption of the Datadog platform and enable long-term success. Hybrid workplace with a focus on client enablement, technical guidance, and collaboration with Product and Engineering.

Responsibilities

  • Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform.
  • Lead enablement and adoption sessions across core product areas tailored to the customer’s architecture and business needs.
  • Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements.
  • Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations.
  • Escalate product issues appropriately and advocate for customers’ needs with Datadog’s Product and Engineering teams.
  • Create executive-level summaries and insights that tie platform usage to business outcomes.
  • Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing

Qualifications

  • 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space.
  • Confidence with at least two public cloud platforms (e.g. AWS, Azure, GCP) and hands-on experience with infrastructure or application monitoring.
  • Familiarity with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet).
  • Working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes).
  • Ability to communicate technical concepts to both technical and non-technical stakeholders and adapt to different audiences.
  • Ability to work with minimal guidance on customer enablement, issue triage, and product adoption strategies.
  • Willingness to travel up to 25–30% of the time as needed.
  • Previous experience using Datadog or other cloud monitoring tools is a strong plus

Skills

Required:Technical advisory and customer enablementCloud platformsScripting/AutomationCI/CD and containers

Benefits

  • Best-in-breed onboarding program
  • Generous global benefits package
  • Intra-departmental mentor and buddy program for in-house networking
  • New hire stock equity (RSUs) and employee stock purchase plan (ESPP)
  • Continuous professional development, product training, and career pathing
  • An inclusive company culture, including Community Guilds and Inclusion Talks
  • Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.
Last updated Oct 22, 2026. Interested? Apply on the company site.

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