← All roles

Autonomy Manager

Cartage· Operations
Apply on company site
Hybrid (San Francisco)$100k - $150k + equityFull-timePosted 6mo ago

About the role

Autonomy Managers bridge Wilson (Cartage's AI logistics coordinator) and the buyer to ensure understanding, trust, and measurable value post-activation, handling escalations and feeding insights back to improve Wilson.

Responsibilities

  • The buyer relationship post-activation: you're the senior point of contact from go-live through renewal
  • Making Wilson's work legible to the customer: regular business reviews, clear reporting on performance, honest conversations when things break
  • Partnering with Sales during the sales cycle so the customer meets you early and the handoff is seamless
  • Partnering with Product and Engineering during onboarding to get Wilson configured and representing the customer correctly
  • The handful of moments that need a human: escalations, edge cases, sensitive stakeholder conversations
  • The feedback loop into Autonomy Operations and Engineering: you surface the patterns you see across your accounts, they improve Wilson, you verify
  • Retention and expansion across your accounts

Qualifications

  • 5+ years in LTL and FTL logistics — brokerage / 3PL, shipper-side, or receiver

Skills

Required:LTL and FTL logistics experienceFreight lifecycle fluencyCustomer relationship managementCommunication with diverse stakeholdersAmbiguity tolerance and ownershipCross-functional collaboration
Last updated Oct 14, 2026. Interested? Apply on the company site.
Cartage logo

About Cartage

Autonomous freight coordination

Cartage is the future of freight coordination. Transparent, tech-driven and eliminating the need for human coordinators.

machine-learningworkflow-automationlogisticssupply-chainai
Company profileWebsite

More open roles at Cartage