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Success Architect - Agentforce (U.S. Citizen)

Salesforce· Customer Success
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Hybrid (Remote / Office (US))$123.1k - $186.3kFull timePosted 6mo ago

About the role

Agentforce Success Architect at Salesforce, focused on AI-driven agent design, orchestration, and automation for strategic customers. Requires US citizenship for US government case support and office-flexible work arrangement.

Responsibilities

  • Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
  • Engage with Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
  • Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
  • Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
  • Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
  • Build strong relationships with both internal and external business partners, contributing to broader goals and growth
  • Drive thought leadership through mentoring and knowledge sharing

Qualifications

  • This role will be on US government case support, which strictly requires US citizenship status.
  • Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce
  • Deep understanding of AI agent design principles, including topics, actions, prompts, and orchestration, along with how underlying data quality and architecture impact agent performance
  • Excellent communication skills, and ability to work collaboratively with cross-functional teams from Developer to Executive
  • Ability to facilitate discussions and translate technical concepts and solutions into tangible business value and ROI for customers
  • Ability to demonstrate basic understanding and stay up-to-date with emerging AI and agentic technologies
  • Proactive and self-starting attitude with the ability to manage tasks independently while collaborating remotely with customers and colleagues
  • Values the importance of Data Ethics and Privacy by ensuring that customer solutions adhere to relevant regulations and best practices in data security and privacy
  • Degree or equivalent experience required. Experience evaluated based on the strengths you'll need for the role (e.g. proven behaviors in previous jobs such as extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

Skills

Required:Agent architectureStakeholder facilitationCommunication
Nice to have:Data360 familiarity

Benefits

  • Salesforce offers a variety of benefits including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and employee stock purchasing program.
Last updated Oct 25, 2026. Interested? Apply on the company site.
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