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Account Manager (Mass seller management for Singapore/Malaysia/Thailand Sellers)

Amazon· Sales, Advertising, & Account Management
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Hanoi, VietnamFull-timePosted 5mo ago

About the role

Amazon Global Selling is seeking a dynamic Account Manager to support sellers from Singapore, Malaysia, and Thailand in a Vietnam-based Southeast Asia hub, combining high-touch seller engagement with AI-powered account management to scale presence on Amazon’s global marketplaces.

Responsibilities

  • Identify and onboard SG/MY/TH sellers to participate in Amazon Global Selling programs, drive feature adoption to improve customer experience
  • Monitor seller performance metrics and work with sellers to achieve operational excellence
  • Provide coaching on best practices to optimize selection, listings, pricing, inventory, and advertising strategies
  • Conduct business reviews with sellers, analyze sales trends and drivers, and develop recommendations for growth
  • Serve as primary point of contact for a cohort of SG/MY/TH sellers, delivering consultative support via one to one and one to many approach
  • Proactively identify and address issues that may impact seller performance and become a trusted advisor for their Amazon business
  • Escalate complex issues to appropriate teams while maintaining seller satisfaction
  • Execute structured campaigns focused on different Amazon programs and products
  • Maintain accurate seller records and track engagement outcomes in internal systems
  • Collaborate with cross-functional teams to drive seller success
  • Leverage AI-powered tools to enhance productivity and seller coverage effectiveness

Qualifications

  • Bachelor's degree required
  • 2+ years of account management or customer success experience, preferably in e-commerce, online services, or retail industries
  • Demonstrated success in exceeding targets using a consultative, solutions-focused approach
  • Strong analytical skills with proficiency in Microsoft Excel and data-driven decision making
  • Excellent written and verbal communication skills in English
  • Strong learning agility and genuine interest in AI technologies and their applications
  • Comfortable working with international and cross-cultural teams

Skills

Required:Account managementData analysis

Benefits

  • Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need accommodations during the application and hiring process, please visit the accommodations page.
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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