Entry Level Global Operations Center Technician
Hybrid (Madison, WI)Full-timePosted 5mo ago
About the role
Operations Center Technician role focused on maintaining business continuity by monitoring real-time alerts, managing access and security systems, and overseeing building operations from Epic's Facilities Command Center. Responds to issues via video feeds and system data, coordinating emergency responses during disruptions to restore normal operations.
Responsibilities
- Monitor real-time alerts and video feeds to identify issues affecting facilities and operations.
- Manage access control and security systems within Epic's Facilities Command Center.
- Coordinate emergency responses with internal teams and emergency services during disruptions (natural disasters, power outages, etc.).
- Oversee building operations to ensure safety and rapid restoration of normal operations.
Qualifications
- Strong situational awareness and decision-making skills
- Excellent communication and coordination abilities
- Ability to work in a high-pressure, real-time environment
- Experience or interest in security operations, emergency response, or a related high-volume field
- Open to 2nd and 3rd shift, as well as weekend days
- Eligible to work in the United States without visa sponsorship
- Relocation to the Madison, WI area (relocation assistance available)
- COVID-19 vaccination
Skills
Required:Situational awarenessCommunicationSecurity operations
Benefits
- Comprehensive benefits to keep you healthy and happy as you grow in life and career
- Merit-based compensation with annual raises and bonuses
- Stock grants for ownership in Epic and its customers
- Healthcare is global and includes benefits across locations
- Sabbatical after five years (four weeks)
- Diversity, equity, and inclusion materials as part of company principles
Last updated Jul 2, 2026. Interested? Apply on the company site.
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