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Desktop Support Engineer

Epic· CaTS (Computer and Technology Services)
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Hybrid (Madison, WI)Full-timePosted 2w ago

About the role

Technical troubleshooter providing hardware and software support for Epic colleagues, focusing on Windows and Mac deployment, endpoint security, process design for faster help, and involvement in planning/execution of large annual conferences.

Responsibilities

  • Managing day-to-day internal technology support
  • Windows and Mac operating system deployment
  • Supporting endpoint security solutions
  • Designing new processes to help staff get support faster
  • Involvement in technical planning and execution of large annual conferences

Qualifications

  • Bachelor's degree
  • A history of academic and professional success
  • Strong technical aptitude and a desire to learn
  • Eligibility to work in the U.S. without visa sponsorship
  • Relocation to Madison, WI area (reimbursed)
  • COVID-19 vaccination

Skills

Required:Technical troubleshootingWindows deploymentMac deploymentEndpoint security
Nice to have:Process designConference planning

Benefits

  • comprehensive benefits to keep you healthy and happy
  • merit-based compensation with annual raises and bonuses
  • stock grants
  • sabbatical after five years
  • healthcare is global
  • inclusive, equal opportunity employer with non-discrimination commitment
Last updated Oct 8, 2026. Interested? Apply on the company site.

About Epic

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