Collections Account Manager
About the role
The Collections Account Manager (CAM) on the Billing team manages billing processes for high-value workplace customers, resolving billing issues, ensuring accurate invoicing, and maintaining financial relationships. Responsibilities include portfolio management, outbound collections, negotiations balancing risk and growth, resolving disputes, managing payments/remittances, educating stakeholders on invoicing procedures, gathering feedback, and cross-team collaboration.
Responsibilities
- Managing a portfolio of accounts, addressing billing concerns and ensuring timely invoice payments.
- Conducting high volumes of outbound calls to connect with customers about past-due balances and resolve them.
- Navigating negotiations and evaluating tradeoffs between risk mitigation and growth potential when making decisions.
- Resolving customer invoice disputes and other billing-related issues.
- Managing customer payments and remittances.
- Building trust with providers and healthcare executives through strong financial acumen.
- Clearly articulating the billing processes and educate stakeholders on invoicing procedures.
- Gathering and relaying feedback to improve billing systems and processes.
- Collaborating with internal teams to execute billing-related initiatives and trials.
Qualifications
- You don’t need to be skilled in finance or accounting, but learning basics along the way is encouraged.
Skills
Benefits
- Competitive pay
- Unlimited PTO
- Fully remote
- Opportunity to make a significant impact with healthcare customers
About Clipboard
Connects workplaces with professionals nearby.
We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.
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