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Customer Success Specialist

Senso
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Hybrid (Toronto, Canada; San Francisco, US; Remote (US; CA))$60k - $65kFull-timePosted 5mo ago

About the role

Role focused on owning day-to-day client relationships, onboarding, account health, and advocating for customers to maximize value from Senso's AI platform in a fast-paced startup environment.

Responsibilities

  • Own day-to-day relationships for an assigned portfolio
  • Conduct regular check-ins, business reviews, and success planning sessions
  • Serve as primary point of contact for operational questions and issue resolution
  • Facilitate customer onboarding processes from kickoff through go-live
  • Coordinate with the development team on technical setup (SSO, workflows, integrations)
  • Train customers on platform functionality and best practices
  • Monitor usage metrics and proactively address adoption challenges
  • Identify and mitigate churn risks through engagement and issue resolution
  • Maintain customer health scores and document account status
  • Drive renewal conversations and expansion opportunities in collaboration with sales
  • Gather product feedback and communicate customer needs to product team
  • Document common use cases, pain points, and feature requests
  • Serve as customer advocate internally, ensuring client voices inform roadmap decisions
  • Collaborate with Product and Engineering on technical issues and feature requests
  • Work with Implementation team to ensure seamless handoffs from sales to delivery
  • Support marketing with case studies, testimonials, and reference calls

Qualifications

  • 2-3 years of experience in customer success, account management, or client services
  • Proven track record managing B2B SaaS customer relationships
  • Experience with technical products or AI/ML platforms preferred
  • Background in financial industry is a strong plus

Skills

Required:CommunicationAccount management / customer successTechnical aptitudeData-driven mindsetCRM proficiency (HubSpot preferred)Cross-functional collaboration
Last updated May 16, 2026. Interested? Apply on the company site.
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About Senso

AI-Powered Knowledge Base for Customer Support

Senso is building an AI-powered knowledge base for customer support, starting in the Credit Union space. Our product reduces contact time by over 10x by enabling support teams to make decisions about customer requests in seconds. Bringing service automation to the financial services industry is a $6B opportunity, and we’re building for all regulated industries where Senso's founders have spent over a decade building enterprise software.

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