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Senior Hardware Product Quality Manager, PQM

NVIDIA· Program Mgr, Technical
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Santa Clara, CA$168k - $258.8kFull-timePosted 5mo ago

About the role

Senior Hardware Product Quality Manager (PQM) to support NVIDIA’s datacenter hardware quality initiatives in Santa Clara, CA. Acts as an individual contributor coordinating with internal and external customers to address complaints, drive issue resolution, and manage quality programs.

Responsibilities

  • Participate in conference calls and F2F meetings related to quality weekly/monthly
  • Track key quality metrics with regular reporting to the quality engineering team and internal management
  • Coordinate and participate in Customer audits for NVIDIA HQ and contract manufacturers
  • Assimilate technical details in crisis/customer critical issue situations to direct the working team and formulate customer responses
  • Craft customer presentations covering root cause, risk assessments, corrective actions, preventative actions and recovery plans for complaints
  • Write and review 8D reports for customer consumption
  • Serve as an issue manager for critical incidents, coordinating across multiple engineering teams to drive timely resolution
  • Drive internal problem resolution by providing leadership and direction
  • Coordinate with internal and external engineering teams to root cause customer quality issues

Qualifications

  • BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
  • 8+ years of demonstrated experience in electronics customer quality role
  • Customer interface experience critical
  • Quickly comprehend technical details relevant to understanding customer complaints
  • Excellent proficiency with 8D problem solving tools/methods
  • Excellent written and oral communication skills
  • Strong social skills, with a logical approach to problem solving, good time management, and task prioritization
  • Strong organizational and program management skills with experience coordinating across multiple engineering and business teams
  • Proficient using MS Office software tools, data analytical tools, and email communications

Skills

Required:8D problem solvingCustomer interface

Benefits

  • equity
  • benefits (as per NVIDIA benefits)
Last updated Jul 3, 2026. Interested? Apply on the company site.

About NVIDIA

World Leader in AI Computing

NVIDIA invents the GPU and drives advances in AI, HPC, gaming, creative design, autonomous vehicles, and robotics.

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