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Sr ServiceNow Application Development Engineer, Ops Tech Solutions

Amazon· Operations IT & Support Engineering
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Hybrid (Austin, TX), Remote$135.5k - $183.3kfull-timePosted 5mo ago

About the role

Senior ServiceNow application development engineer responsible for administration, maintenance, and development of the ServiceNow platform within OpsTech Solutions. Focus on IT service delivery, tooling, process improvements, and cross-team collaboration to deliver high-quality customer experiences in a hyper-growth environment.

Responsibilities

  • Perform technical administration and maintenance of ServiceNow IT Business Management.
  • Partner with cross functional teams to build enhancements and integrations that scale.
  • Create ServiceNow workflows and business rules for service improvements.
  • Interface with ServiceNow for all operational requests / issues / planning.
  • Lead ServiceNow release upgrades including technical and stakeholder management activities.
  • Work closely with Software Development Engineers to coordinate system updates, patches, and configuration changes.
  • Provide user training related to ServiceNow processes, policies and procedures.
  • Mentor team members on project planning, design, and estimating activities in ServiceNow IT Business Management.

Qualifications

  • Bachelor's degree in Computer Science, Electrical Engineering, Computer Engineering or a related discipline or equivalent
  • Certified ServiceNow Administrator (CSA) and Certified Application Developer (CAD) certifications required.
  • 6+ years of direct experience with the ServiceNow platform as an administrator, developer and/or comparable role.
  • 6+ years direct experience working with customers to understand requirements and implementing information technology solutions / initiatives.

Skills

Required:ServiceNow IT Business ManagementServiceNow Workflow/Business RulesSystem Upgrades/Patches CoordinationScripting (JavaScript)

Benefits

  • Medical, Dental, and Vision Coverage
  • Maternity and Parental Leave Options
  • Paid Time Off (PTO)
  • 401(k) Plan
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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