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AI Success Manager, West

Glean· Customer Outcomes
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Hybrid (San Francisco, CA)$140k - $200kfull-timePosted 5mo ago

About the role

AI Success Manager responsible for serving as trusted advisor to enterprise customers, owning the full customer journey from opportunity to production and measurable business results, and collaborating with AI Outcomes Managers to enable adoption and value realization.

Responsibilities

  • Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand their goals, workflows, personas, and challenges.
  • Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
  • Discover and prioritize high-impact use cases, then turn them into clear roadmaps with owners, milestones, and success measures.
  • Own deployment readiness and lead end-to-end deployment, from technical planning and configuration through rollout, go-live, and production support.
  • Drive adoption and organizational change with AI Outcomes Managers, including training, champions, prompting, agent building, and enablement.
  • Define value hypotheses, baselines, KPIs, and ROI measures; lead post-deployment reviews to assess results and determine next steps.
  • Maintain a clear view of customer readiness, technical health, adoption, value, risks, and opportunities; lead Executive Business Reviews around these areas.
  • Monitor usage and adoption to improve how customers use Glean and expand successful use cases across teams and workflows.
  • Share customer patterns and unmet needs with Product, R&D, and company leadership while prioritizing the work most likely to drive customer results.

Qualifications

  • 6+ years in enterprise AI or technology transformation roles, including Customer Success, Technical Account Management, AI consulting or deployment, Solutions Consulting, Solutions Architecture, Strategy Consulting or Value Consulting.
  • Experience advising executives and business leaders at large or complex companies.
  • The ability to understand how businesses and teams work, identify where AI can help, and turn those opportunities into practical plans.
  • A track record of helping customers move from an undefined opportunity to a use case, deployment, adoption, and measurable results.
  • Experience leading change-management programs and measuring the value of technology investments.
  • Strong technical ability, including familiarity with APIs, SDKs, integrations, permissions, data flows, security, and enterprise deployment issues.
  • Strong consulting and communication skills, including discovery, workflow mapping, problem framing, use-case prioritization, and executive communication.
  • The ability to work credibly with executives, technical teams, and end users while managing multiple priorities.
  • Genuine curiosity about how businesses operate and how AI can help people work better.

Skills

Required:Executive relationship managementOpportunity identification and use-case prioritizationDeployment planning and executionChange management and adoptionValue measurement and ROI analysis

Benefits

  • Medical, Vision, and Dental coverage
  • generous time-off policy
  • home office improvement stipend
  • annual education and wellness stipends
  • opportunity to contribute to 401k plan
  • regular events and healthy lunches
Last updated Oct 14, 2026. Interested? Apply on the company site.

About Glean

Work AI that Works | Agents, Assistant & Search

Glean is the Work AI platform connected to your enterprise's data. Find, create, and automate anything. Explore what Work AI can do for you!

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