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Account Coordinator

AHEAD· Shared Services – Sales Operations & Logistics
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Remote$65k - $80kFull-timePosted 5mo ago

About the role

Internally known as an Account Coordinator, AHEAD is hiring a Sales Operations Specialist to join our Operations team. The Sales Operations Specialist will independently manage sales operations order execution process for assigned sales accounts, providing high-level service and order issue resolution for internal and external clients.

Responsibilities

  • Accept and book all customer orders to include verifying bookable documents are complete and accurate prior to booking
  • Schedule, facilitate, and moderate regular and recurring cross-departmental meetings to review order status and escalate to individual internal department managers for issue resolution as follows: Meet with warehouse manager and supervisor to analyze warehouse reporting to ensure items are received, picked, packaged, and shipped in a timely fashion and to meet deadlines promised to customers; Meet with Manufacturing management to ensure orders are being completed within promised customer deadlines; Meet with Director of Supply Chain to ensure ETAs of open orders are accurate and parts are ordered to fulfill booked orders
  • Collaborate with Product Engineering department to resolve engineering change request orders: analyze customer requests to ensure Engineering has all information needed, facilitate timely communication between Product Engineers, Account Managers, and external customers, and update sales orders to match revisions after customer feedback
  • Identify customer order process improvement opportunities, report them to customers, and collaborate with customers to update their external workflows to achieve future error-free order submissions
  • Own customer profiles in ERP system to ensure error-proof data integrity prior to push-out to customer-facing Hatch portal
  • Perform other related duties as assigned by the Customer Service Manager

Qualifications

  • Ability to become a trusted partner to external clients, resulting in increased revenue
  • Ability to understand/analyze client needs and link them to company offerings
  • Ability to be a self-starter who can work independently but also understands the value of being an effective team player and collaborative partner
  • Strong verbal and written communication skills
  • Ability to easily build rapport at all levels with both internal and external clients
  • High level of attention to detail and exceptional organizational skills
  • Excellent time management and multi-tasking skills
  • Ability to adapt and react to quick changes
  • Ability to work independently on projects
  • Ability to work effectively and efficiently under pressure
  • Minimum of two years’ experience working in a high volume, fast-paced sales environment
  • Minimum of two years’ experience in a sales operation's specialist role; IT-related/IT manufacturing-related business preferred.

Skills

Required:Customer order managementcross-department coordinationERP / Hatch portal data integrity

Benefits

  • Medical, Dental, and Vision Insurance
  • 401(k)
  • Paid company holidays
  • Paid time off
  • Paid parental and caregiver leave
  • Plus more! See benefits at aheadbenefits.com for additional details.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About AHEAD

Digital Platforms Engineered for Modern Enterprises

AHEAD accelerates the impact of technology on clients by engineering customized data, developer, and infrastructure platforms that improve IT operations.

Platform SolutionsInfrastructure ModernizationLifecycle ManagementSeamless Integration
Company profileWebsite

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