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Senior Customer Success Manager

CUBE· Customer
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Hybrid (Toronto)Full-timePosted 5mo ago

About the role

Senior Customer Success Manager owning and growing relationships with enterprise financial services clients, guiding customers through their journey with CUBE to ensure product adoption, measurable value, and successful renewals while protecting recurring revenue.

Responsibilities

  • Own customer health, adoption, and satisfaction across your accounts
  • Build senior stakeholder relationships across Compliance, Risk, Legal, and Technology teams
  • Drive value realisation through regular reviews, insights, and success planning
  • Lead renewal strategy and execution, starting 6–12 months ahead of contract expiry
  • Deliver training, enablement, and best practice guidance to maximise platform usage
  • Act as the voice of the customer internally, influencing product and service improvements

Qualifications

  • 5+ years’ experience in Customer Success or Account Management within B2B SaaS
  • Strong background working with enterprise clients in financial services
  • Proven experience managing complex renewals and multi-stakeholder relationships
  • Solid understanding of regulatory/compliance environments (banks preferred)
  • Excellent communication, analytical, and stakeholder management skills
  • Comfortable working cross-functionally and using CRM/CS tools (e.g. Salesforce)

Skills

Required:Customer SuccessEnterprise sales/renewals
Last updated Jul 15, 2026. Interested? Apply on the company site.

About CUBE

Transforming Regulatory Compliance | Reduce Risk & Increase Efficiency with our Compliance Automation Solutions

CUBE offers automated regulatory intelligence solutions & services for global compliance, helping enterprises & midmarket businesses manage regulatory change.

regulatorycomplianceAIregtechregulatory change management
Company profileWebsite

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