Implementation Manager
About the role
An Implementation Manager is our customers’ technical partner at Gigs. You will help customers plan, coordinate and successfully launch integrations using the Gigs API. The role blends technical, strategic, and operational work across Product, Engineering, Growth, and Customer Success to drive multi-geography API implementations for large customers (e.g., FinTechs).
Responsibilities
- Deliver customer implementations. You will act as an owner, scoping and delivering the right API integration for a customer’s use case, including feature sets, API endpoints, and wireframes.
- Key technical contact. Advise customer engineering/product teams on the best implementation path and ongoing development with Gigs.
- User flow advisor. Serve as the subject matter expert on UX/UI and endpoints to build best-in-class user experiences.
- Project management. Own a portfolio of complex implementations; use tools like Smartsheets, Asana, Linear to shape roadmaps and track progress.
- Cross-functional coordination. Align Business Development, Marketing, Product, and Engineering toward a shared vision with clear goals and roadmaps.
- Product Management. Identify new features to unlock use cases and collaborate with product/engineering to implement them.
- Commercial Strategy. Understand commercial fundamentals of each implementation and drive high-conversion user flows.
Qualifications
- 5+ years of experience in Implementation, Professional Services, or Product Management at a B2B or SaaS tech company
- Experience with high-growth, product-led technology companies, ideally FinTech or HR
- Experience with complex API integrations and execution
- Exceptional project management skills and ability to juggle multiple high-priority projects
- Strong technical aptitude with understanding of APIs and webhooks; ability to influence product development
- Business acumen to operate in complex, operationally intensive industries
- Excellent written and verbal communication skills; ability to engage with C-level executives
- Proactive, creative, hands-on mindset; ability to build processes, playbooks, and assets from scratch
Skills
Benefits
- Competitive compensation and stock options
- stipends for home office or work setup
- budget for learning and development
- free phone and international data plan
About Gigs
Stripe for phone plans.
At Gigs, we're building the operating system for mobile services - a platform that enables tech companies to seamlessly embed connectivity into their products. Just as Stripe enables businesses to embed a payment button into any product, Gigs enables businesses to add a connect button and issue SIMs with a single click or API call. From fintechs launching mobile services to HRIS platforms offering work phone plans, we automate phone plan provisioning. We're solving complex technical, operational and regulatory challenges to make connectivity truly effortless. We've grown to a team of around 90 people across the US and Europe, bringing together an experienced team of early-stage engineers, product builders and business athletes from companies like Stripe, Airbnb and Shopify. We know what it takes to solve hard problems. With almost $100MM in funding from Ribbit Capital, Google and Y Combinator, Gigs is one of the fastest growing tech companies. Building on our strong foundation, we’re looking for exceptional candidates who want to do the best work of their lives in a high-paced environment, surrounded by a highly talented, ambitious team. You’ll be joining at an exciting inflection point in our company’s history. At sub-100 people and with a year of hyper-growth ahead of us, opportunity is abundant.
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