Technical Solutions Engineer
About the role
Technical Solutions Engineer at Protex AI, an AI Safety and Operations Intelligence company. Focused on owning delivery and implementation of Protex AI data integration, use-case projects, hardware integration, and pilot feature rollouts for enterprise clients, ensuring defined technical success criteria and opportunities for expansion.
Responsibilities
- Scope and plan client projects with clear technical success criteria and milestones
- Run concurrent delivery workstreams across multiple enterprise accounts
- Coordinate internal product and engineering resources without direct authority
- Lead client-facing project calls, working sessions, and technical reviews
- Identify and escalate delivery risk early, with a resolution path attached
- Translate technical complexity into clear client communication
- Document delivery outcomes and surface recurring patterns as product input
- Drive project closure with verified sign-off against agreed success criteria
Qualifications
- An engineering background - technical enough to understand how systems connect, estimate integration lift, identify failure modes, and propose solutions
- Experience in enterprise SaaS delivery integrations, data products, or AI/ML feature rollouts
- Comfortable owning measurable outcomes and commercial expansion targets
- Ability to define and hold to technical success criteria in ambiguous, fast-moving client contexts
- Understanding of data pipelines, integrations, and configuration interdependencies
- Direct, credible client communicator who manages expectations without overpromising
- Commercial instinct to identify expansion signals and work with Success & Account Management
- Experience operating across technical and commercial conversations in client engagements
- Prior exposure to industrial/manufacturing/logistics environments a strong plus
- Familiarity with data connectivity platforms, Snowflake, Salesforce, SAP or similar
Skills
About Protex AI
Computer vision that makes the industrial workplace, safer
Tl;dr: We’re building software that monitors existing cameras in the port, logistics, and manufacturing industries to ensure compliance and identify safety issues. At Protex AI, we’re on a mission to protect the industrial workforce! We’re building a proactive computer vision tool for workplace safety - empowering industrial Health and Safety (HS) teams to identify risk and danger before it becomes a problem. 🤕 The Problem: Keeping people safe at work is extremely hard. In the U.S. alone, there were over 5,000 deaths in the workplace in 2019, mainly in the heavy industry space. Serious workplace injuries cost U.S. businesses circa $62 Billion annually. Until now, safety has been reactive, someone has to get injured, and in some cases fatally before something is done about it. ✅ Problem Solved: Protex AI’s platform uses privacy-preserving camera monitoring software to provide companies with an always-on guardian angel, protecting their workforce. The platform plugs into existing CCTV infrastructure and enables HS teams to flexibly translate their document-based safety rules into the real world. Protex AI takes these rules and autonomously audits the customer’s facility to identify areas of high risk and non-compliance. HS teams can access this data via a reporting engine and use it in weekly safety meetings, external safety audits, insurance discussions, and legal claims. The tool integrates seamlessly with existing safety workflows to augment data produced by any manual incident logging system in place.
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