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Enterprise Client Strategist

Protex AI· Operations
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Hybrid (Dublin, Ireland / US)Full-timePosted 5mo ago

About the role

The Enterprise Client Strategist is a motivator, trusted advisor, and strategic coordinator responsible for guiding enterprise clients through their journey with Protex AI from late-stage sales through rollout, adoption, expansion, and ongoing optimization. Focuses on relationship management, project coordination, and commercial awareness to translate safety and operational goals into measurable platform outcomes.

Responsibilities

  • Build trusted relationships with both site-level operators and executive stakeholders.
  • Translate client goals into platform strategies and action plans that lead to measurable impact (TTMI).
  • Host recurring business reviews that connect platform usage to outcomes executives care about: risk reduction, efficiency gains, scalability, and ROI.
  • Know when to listen, lead, escalate, or step back; protect trust through interaction with preparedness and professionalism.
  • Coach clients on using Protex AI to drive safety, operational, and cultural improvements.
  • Maintain deep platform fluency to set realistic expectations and develop site-specific usage strategies, platform configurations, reporting, and site investigations.
  • Embed Protex into daily operations by aligning platform usage with client SOPs and workflows.
  • Monitor usage, spot early signs of disengagement, and lead recovery efforts before they escalate.
  • Escalate technical or product blockers with clear context so internal teams can act quickly.
  • Drive rollout timelines and milestone delivery in partnership with Commercial and Implementation, supporting the 45-day Time to Live target from device delivery to cameras connected.
  • Coordinate multi-site rollouts; keep stakeholders aligned and momentum steady with accountability.
  • Identify and resolve workflow friction, client-side or internal, before it becomes a blocker.
  • Join late-stage sales conversations to showcase the client journey and set realistic expectations.
  • Partner with Commercial to align pilot scope with long-term adoption and growth goals.
  • Deliver value narratives that support expansion conversations and contract renewals.
  • Collaborate with Sales & Account Management, Implementation, Support, Product, Marketing, and Engineering to deliver a unified client experience.

Qualifications

  • 5+ years in client success, account management, or program delivery in B2B SaaS.
  • Proven track record owning enterprise accounts with measurable retention and expansion results.
  • Experience influencing adoption and net revenue retention across a portfolio.
  • EHS, manufacturing, or facility operations background is a strong plus.

Skills

Required:Executive presence and clear communicationDiscovery, strategic planning, and tying usage to outcomesAmbiguity navigation and project leadershipSaaS platform navigation and usage strategyCommunication of technical concepts to diverse stakeholders
Last updated May 16, 2026. Interested? Apply on the company site.
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About Protex AI

Computer vision that makes the industrial workplace, safer

Tl;dr: We’re building software that monitors existing cameras in the port, logistics, and manufacturing industries to ensure compliance and identify safety issues. At Protex AI, we’re on a mission to protect the industrial workforce! We’re building a proactive computer vision tool for workplace safety - empowering industrial Health and Safety (HS) teams to identify risk and danger before it becomes a problem. 🤕 The Problem: Keeping people safe at work is extremely hard. In the U.S. alone, there were over 5,000 deaths in the workplace in 2019, mainly in the heavy industry space. Serious workplace injuries cost U.S. businesses circa $62 Billion annually. Until now, safety has been reactive, someone has to get injured, and in some cases fatally before something is done about it. ✅ Problem Solved: Protex AI’s platform uses privacy-preserving camera monitoring software to provide companies with an always-on guardian angel, protecting their workforce. The platform plugs into existing CCTV infrastructure and enables HS teams to flexibly translate their document-based safety rules into the real world. Protex AI takes these rules and autonomously audits the customer’s facility to identify areas of high risk and non-compliance. HS teams can access this data via a reporting engine and use it in weekly safety meetings, external safety audits, insurance discussions, and legal claims. The tool integrates seamlessly with existing safety workflows to augment data produced by any manual incident logging system in place.

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