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Technical Account Manager

FireMon· Customer Experience – Technical Account Management
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Hybrid (Remote)Full-timePosted 5mo ago

About the role

FireMon delivers Network Security Policy Control for the Modern Enterprise. The Technical Account Manager (TAM) advocates for designated customers, manages their needs across services, training, support, and product development, and drives customer success through technical guidance and cross-functional collaboration.

Responsibilities

  • Manage overall relationships with assigned end-users, including increasing adoption, and ensuring retention and satisfaction.
  • Provide project leadership for customers' major FireMon programs.
  • Collaborate cross-functionally with FireMon teams—including Support, R&D, Product Management, and Sales—to address customer needs and deliver high-impact outcomes.
  • Management, and Sales, on customers' technical issues and projects.
  • Maintain current functional and technical knowledge of the FireMon product line.
  • Provide hands-on support to customers for system health checks, user and device management, troubleshooting, upgrades, and monitoring activities.
  • Manage multiple customer engagements, balancing priorities and driving resolution across requests.
  • Share insights and constructive feedback with internal teams to help improve products and customer experiences.
  • Document best practices in developing and deploying FireMon solutions in the customers' environments.
  • Be a technical resource for "best practice" and other customer questions, identifying alternate technical solutions to customers' business problems.
  • Partner with account teams to manage expectations and provide a clear view of customer progress and health throughout their lifecycle.
  • Commit to continuous learning by maintaining relevant certifications and gaining new ones each year.

Qualifications

  • Bachelor’s Degree in Computer Science, Information Technology, or another related field.
  • 5+ years of experience in roles such as technical project management, technical account management, professional services, or similar customer-facing technical roles.
  • Three or more years of experience managing or architecting complex network infrastructures.
  • Experience in client-server applications, Unix/Linux system administration, or software development.
  • At least one active technical certification (e.g., CCNA or equivalent).
  • Willingness to pursue additional certifications annually as part of professional growth.
  • Understanding of modern software development methodologies, including infrastructure design and architecture best practices.
  • Proven success in customer-facing roles—especially in implementation, or support settings.
  • Strong analytical and problem-solving skills.
  • Excellent organizational skills and ability to manage multiple customer needs.
  • Effective communication across hands-on technical teams to senior IT leadership (CISO/CIO/CTO).

Skills

Required:Customer relationship managementProject leadershipCross-functional collaborationTechnical knowledge of FireMon productsNetworking / network infrastructuresUnix/Linux administration

Benefits

  • Equal employment opportunities and non-discrimination policy.
  • Potential support for continuous learning and certifications.
Last updated Oct 21, 2026. Interested? Apply on the company site.

About FireMon

Firewall Policy Management Software | FireMon

FireMon's firewall policy management platform provides real-time visibility and control over your hybrid IT environment.

firewall policy managementcloud securitycyber asset management
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