← All roles

Forward Deployed Engineer - Agents(Remote)

Level AI· Customer Delivery
Apply on company site
RemoteFull-timePosted 5mo ago

About the role

Forward Deployed Engineer - Agents responsible for end-to-end implementation of AI Virtual Agents and CX automation workflows for customers, translating business requirements into production-ready agent deployments and driving measurable impact.

Responsibilities

  • Own end-to-end execution of AI agent deployments from discovery and scoping through launch and optimization.
  • Configure agent workflows, decision logic, and automation behaviors to maximize accuracy, reliability, and business outcomes.
  • Implement guardrails and validation frameworks to ensure safe, compliant, and predictable agent performance.
  • Build, test, and validate integrations with enterprise systems (e.g., CRM, ticketing, telephony, data platforms).
  • Partner with customer technical stakeholders to define success criteria, gather requirements, and deliver against timelines.
  • Translate customer needs into clear implementation plans and documentation.
  • Run tight feedback loops with Engineering and Product to improve platform capabilities.
  • Collaborate with Product, Engineering, Design, and GTM teams to deliver repeatable, best-in-class deployments.

Qualifications

  • 5+ years in a technical customer-facing role (Solutions Engineering, Forward Deployed Engineering, Implementation Engineering, Technical Consulting, Technical PM, or similar).
  • Strong technical foundation - comfortable coding, working with APIs, and building integrations end-to-end.
  • Experience delivering production-grade enterprise solutions requiring testing, validation, and iteration.
  • Ability to communicate with senior technical stakeholders and translate requirements into execution plans.
  • Comfortable operating in fast-moving, ambiguous environments.
  • Comfortable working in EST hours (3:30 AM IST)

Skills

Required:Technical storytelling and stakeholder communicationAPI integrationAgent/workflow orchestration
Nice to have:Security and compliance awareness
Last updated Aug 19, 2026. Interested? Apply on the company site.
Level AI logo

About Level AI

One AI platform for your entire Customer Experience journey

Level AI's call center AI uses semantic intelligence to understand support interactions to improve contact center team performance. Request a demo today.

Customer ExperienceAI Virtual AgentQuality AutomationVoice of the CustomerGenerative AIcustomer supportcontact center
Company profileWebsite

More open roles at Level AI

Forward Deployed Engineer - Agents(Remote) at Level AI | Timeplot