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Data Center Manager

Amazon· Operations, IT, & Support Engineering
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TX, Wink$78.4k - $137.3kfull-timePosted 5mo ago

About the role

Manage a team that maintains cloud infrastructure for global data center operations. Leads data center operations, strategy, mentoring, and on-call support across multiple facilities with a focus on KPI delivery, process improvement, and customer experience in AWS data centers.

Responsibilities

  • Prioritize and assign trouble tickets to data center technicians and operators
  • Manage the performance of a diverse team(s) of data center operation professionals with varying skills across different locations
  • Developing Career Paths for the employees and making updates in our internal tools
  • Recruit and train data technicians to ensure appropriate staffing levels
  • Ensure effective and efficient management of day-to-day data center operations including queue management, 7/24 shift arrangement and hardware logistics
  • Fast learn or act as the subject matter expert across all aspects in data center operations
  • Ensure all operational KPIs and metrics are being measured and met
  • Inspire and guide improvement in team process, technology innovation and automation
  • Manage Large Scale Events (outages) and act as the call leader
  • Manage and improve the workflows and throughput for data centers operations
  • Recommend, document, and oversee policies and procedures to meet industry best practices and to meet required SLAs
  • Maintain the on-call schedule coordinating absence and vacations
  • Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience
  • This role supports data centers in various operational stages and may require travel to training sites or other facilities

Qualifications

  • 4+ years of Information Technology (IT) experience, or Bachelor's degree in computer science, engineering, mathematics or equivalent
  • 2+ years of people management experience
  • 2+ years of operations and on-call support for data center facilities, mission critical plants, or production facilities experience

Skills

Required:People managementOperations management
Nice to have:Technical troubleshooting

Benefits

  • health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance and option for Supplemental life plans
  • EAP, Mental Health Support, Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • paid time off
  • parential leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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