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Senior Customer Success Manager - Mandarin Speaking Required, Consumables - Baby

Amazon· Customer Success / Vendor Services
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Seattle, WA$82.7k - $140kFull-timePosted 5mo ago

About the role

Senior Customer Success Manager responsible for leading transformational growth for Fortune 500 retail brands on Amazon's marketplace, focusing on vendor strategies, data-driven decisions, and operational excellence to enhance vendor and customer experiences within Amazon Vendor Services for consumables (baby).

Responsibilities

  • Partner with vendors to develop and execute strategic business plans that drive growth and improve customer experience
  • Analyze data trends to identify opportunities and provide actionable recommendations
  • Lead promotional planning and execution while ensuring catalog optimization
  • Build collaborative relationships with internal teams and vendor partners
  • Manage multiple projects while maintaining high operational standards
  • Review performance metrics and present recommendations during vendor meetings
  • Collaborate with cross-functional teams to resolve operational challenges
  • Guide vendors on utilizing Amazon tools and systems effectively
  • Participate in strategic planning sessions with category managers
  • Support continuous improvement initiatives across the organization

Qualifications

  • Experience with strong project management skills and the ability to thrive in a fast-paced environment
  • Bachelor's degree or equivalent
  • Speak, write, and read fluently in Mandarin
  • Knowledge of Excel at an advanced level
  • 4+ years of vendor or client facing experience in Account Management, Vendor Management and/or related fields (Buying, Planning or Merchandising)
  • Data analysis experience including manipulating large datasets from complex systems and interpreting results
  • Experience in relationship management
  • Excellent professional written and verbal communication skills
  • Time management-3+ years of professional experience in client or vendor facing roles with focus in relationship management and negotiation skills

Skills

Required:Project managementMandarin fluencyData analysis

Benefits

  • Health insurance (medical, dental, vision, prescription)
  • Basic Life & AD&D insurance with option for supplemental life plans
  • EAP, Mental Health Support, and Medical Advice Line
  • Flexible Spending Accounts
  • Adoption and Surrogacy Reimbursement coverage
  • 401(k) matching
  • Paid time off
  • Parental leave
Last updated Oct 25, 2026. Interested? Apply on the company site.

About Amazon

Amazon.com, Inc. or its affiliates

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