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Product & User Operations

Simular· Product
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SingaporeFull-timePosted 5mo ago

About the role

Role focused on owning the relationship between product and users, unblocking users, turning feedback into product insights, and building systems to optimize interactions. Emphasis on automation using AI agents and internal tooling, plus tracking key UX metrics.

Responsibilities

  • Serve as the primary point of contact for user questions, feedback, and escalations.
  • Triage incoming user issues, troubleshoot, and partner with engineering and product to drive resolution.
  • Build and maintain support workflows, knowledge bases, and self-serve resources.
  • Aggregate and synthesize user feedback into product insights that influence the roadmap.
  • Identify opportunities to automate operational work using AI agents and internal tooling.
  • Track key user-experience metrics (response time, resolution rate, satisfaction) and continuously raise the bar.

Qualifications

  • 2-4 years in product operations, user operations, customer success, or a similar role.
  • Bachelor's degree in Business, Information Systems, Computer Science, or a related field.
  • Experience setting up or managing customer support systems and ticketing platforms (e.g. Intercom, Zendesk, or similar).
  • Strong data analysis skills, with the ability to track metrics, identify trends, and turn user data into actionable insights.
  • Strong bias towards automation and building systems, not just resolving individual tickets.
  • Excellent written communication skills, with the ability to translate complex issues clearly.
  • Genuine interest in AI products and how they work.

Skills

Required:User support systemsData analysisAutomationCommunication
Last updated Jul 29, 2026. Interested? Apply on the company site.

About Simular

The Autonomous Computer Company

Simular AI delivers open-source, intelligent AI agents powered by leading research to automate computer tasks, streamline workflows, and enhance productivity. Transform your digital experience today!

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