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Client Support Specialist (Workplaces - B2B)

Clipboard· Client Support / Workplace Support (B2B)
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RemoteFull-timePosted 5mo ago

About the role

Remote, full-time role supporting Workplace/B2B customers of Clipboard, a remote-first healthcare staffing marketplace. No specific degree required; open to all experience levels.

Responsibilities

  • Engage with Workplace customers over voice and email.
  • Deliver fast, accurate, and empathetic support to workplace customers across voice and email, resolving shift, payment, and platform-related issues in real time
  • Navigate tools like Zendesk and the Clipboard portal to investigate cases, update form fields, log clear internal notes, and maintain accurate documentation
  • Apply sound judgment and critical thinking to troubleshoot issues, follow or adapt workflows, and escalate only when necessary
  • Develop deep expertise in our products and processes to identify recurring issues or process gaps, helping improve both customer experiences and internal operations.
  • Work cross-functionally with teams such as Billing, Account Management, and Worker Operations to gather the necessary information and ensure customer issues are resolved effectively
  • Uphold our values such as unreasonably fast, ownership, and uncomfortably high standards in every interaction

Qualifications

  • Experience level: Any (new grads ok)
  • Strong customer-centric mindset
  • Clear, professional English communication (spoken and written)
  • Proactive problem-solving and accountability

Skills

Required:Customer careCommunicationProblem-solvingClipboard portal
Nice to have:Zendesk

Benefits

  • 100% Remote – Always. Work from anywhere in the world.
  • Fast-Paced Startup Environment.
  • Hiring process focused on skills, not just credentials.
  • Opportunity to make a significant impact with workplace customers.
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Clipboard

Connects workplaces with professionals nearby.

We exist to lift as many people up the socioeconomic ladder as possible. We dramatically improve lives by letting professionals turn extra time and ambition into career growth and financial opportunity. We achieve this with our app-based marketplace that connects workplaces and professionals, allowing professionals to book on-demand shifts and workplaces to access on-demand talent.

marketplaceconsumer-health-serviceshealth-techhealthcare
Company profileWebsite

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