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Energy Specialist - Customer Support

Octopus Energy· Customer Operations
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Hybrid (Houston, US)Full-timePosted 5mo ago

About the role

Hybrid full-time role in Houston, US at Octopus Energy US within Customer Operations. The position focuses on high-quality, end-to-end customer support delivered via phone and email, with a strong emphasis on sustainability and customer-centric service.

Responsibilities

  • Talk to customers over the phone or via email, resolving their queries and perhaps engaging with other suppliers too.
  • Working in Operations, you’ll be at the heart of everything we do - helping our customers.
  • Taking full responsibility for all issues that you come across, you’ll be delivering end to end customer service. Gone are the days of customers getting stuck in a never ending loop of being transferred between departments, you’ll be fully trained in every aspect of the customer experience and be able to help with any problem.
  • Every day, you’ll be tasked with bringing about awesome solutions while keeping up with rapid fire change as we grow. Expect the unexpected.

Qualifications

  • Fluency in Spanish is strongly preferred
  • Prior energy experience isn't required - we'll teach you what you need to know
  • Highly motivated and driven to succeed
  • MS Office Suite Proficient
  • Highly organized
  • Energetic
  • Quick learner
  • Takes instruction easily and follows through
  • Candidates must be available to work a standard schedule of Monday-Friday, 9:00am - 5:30pm

Skills

Required:Customer serviceCommunication (phone and email)
Nice to have:Spanish language

Benefits

  • Fully paid medical, dental, and vision insurance
  • Paid time off — 20 days paid vacation, 8 paid sick days, discretionary unlimited PTO
  • 401(k) plan with employer match (100% of contributions on the first 3%, then 50% of contributions from 3-5%)
  • Parental leave (16 weeks full pay + 8 weeks half pay)
  • Pre-tax commuter benefits
  • Equity options
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Octopus Energy

The UK's most awarded energy supplier

Cheaper, greener energy, heat pumps, solar panels, batteries and electric vehicles from Britain's most awarded energy supplier. One of Europe's largest investors in renewable energy. Switch today.

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