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VP, Success & Services

Vanta· Revenue
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Remote$318k - $426kFull-timePosted 5mo ago

About the role

Vice President overseeing Professional Services, Customer Success, and Support; builds and leads the Professional Services function from the ground up, defines delivery model, offerings, and standards to accelerate time-to-value and drive retention across all customer segments.

Responsibilities

  • Lead the Team: Take ownership of existing Customer Success and Support organizations, assess current state, and drive continuous improvement in process, tooling, enablement, and team structure.
  • Customers: Serve as the executive escalation point for complex and strategic customer engagements and support escalations.
  • Own Delivery Execution: Own net revenue retention and expansion targets for Customer Success and quality/efficiency metrics (SLAs, CSAT, resolution time) for Support; implement tools, dashboards, and QA processes; own delivery for Professional Services engagements, scoping and staffing implementations to ensure on-time, high-quality delivery.
  • Cross Functional Partnership: Collaborate with Sales, Solutions, and Channel & Alliances on presales-to-post-sales handoffs; build a partner enablement services program for reseller/service partners/distributors/auditors.
  • Establish the Services Practice: Define and build Professional Services from the ground up including delivery methodology, service offerings, and team structure; create scalable onboarding, implementation, enablement, adoption, renewal, and support motions; design new service offerings aligned with product roadmap.

Qualifications

  • 10+ years in SaaS Professional Services, Customer Success, and/or Support with 5+ years in a senior leadership role at a high-growth software and/or AI company.
  • Proven builder: hired, structured, and developed a Professional Services or consulting organization from scratch.
  • Proven operator of established Customer Success and/or Support organizations with measurable improvements in retention, efficiency, or quality.
  • Track record of owning services revenue, with experience scoping, pricing, and selling professional services engagements including SOWs, change orders, and renewals.
  • AI-forward mindset: use of AI tools to drive team productivity and delivery quality; experience with AI-enabled workflows in services or customer-facing context.
  • Strong operator: builds processes, implements tools, and uses data to drive decisions.
  • Executive presence with ability to navigate complex enterprise relationships and partner with C-suite.
  • Familiarity with compliance/security frameworks (SOC 2, ISO 27001, HIPAA, etc.) and translating them into customer delivery strategies.
  • Familiarity with key platforms in the compliance/security ecosystem (AWS, Okta, Azure/EntraID, GCP, Jira, etc.)

Skills

Required:Leadership in Customer Success / Professional ServicesRevenue ownership for services
Nice to have:AI-enabled workflows

Benefits

  • Industry-competitive salary and equity
  • Comprehensive medical, dental, and vision coverage with employee-only premiums covered for most plans
  • 16 weeks paid Parental Leave
  • Health & wellness stipend
  • Remote workspace, internet, and cellphone stipend
  • Commuter benefits for SF and NYC office team members
  • Family planning benefits
  • Matching 401(k) contribution with immediate vesting
  • Flexible PTO policy, plus 80 hours Sick Time
  • 11 company-paid holidays
  • Virtual team building activities and company-wide events
  • Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney
Last updated Sep 3, 2026. Interested? Apply on the company site.
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About Vanta

Automate compliance, manage risk, and accelerate trust with AI

Vanta automates the complex and time-consuming process of SOC 2, HIPAA, ISO 27001, PCI, and GDPR compliance certification. Automate your security monitoring in weeks instead of months.

compliancesecurityrisk managementtrustcybersecurity
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