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Customer On-Site - Laredo, TX

Traba· Field Operator
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Laredo, TexasFull-timePosted 5mo ago

About the role

Primary on-site liaison between Traba’s workforce and the client’s leadership, overseeing day-to-day worker support, onboarding, scheduling, and communication to ensure smooth service delivery in a fast-paced warehouse/manufacturing environment. Bilingual (English/Spanish) required with strong relationship management and operational execution.

Responsibilities

  • Worker & Client Relationship Management: Build strong relationships with site supervisors and workers; serve as primary relationship owner with facility contacts and provide timely updates, feedback, and support.
  • On-Site Coordination: Facilitate worker onboarding, introductions, first-day check-ins, coordinate interviews and start schedules (e.g., forklift operators), oversee vetting, drug testing, and end-to-end onboarding.
  • Worker Support & Performance: Assist workers with clock-ins, pay questions, and performance feedback; manage on-site performance and escalate as needed.
  • Communication & Reporting: Act as bridge between client site, Traba Ops, and Worker Support teams; relay updates, attendance issues, and staffing changes.
  • Issue Resolution: Identify and flag worker performance concerns or site challenges; handle incident management and escalations.
  • Operational Execution: Support day-to-day site operations, ensure staffing coverage, manage PPE, and own shift/schedule management.
  • Account Growth: Identify and drive wallet expansion opportunities within the account.

Qualifications

  • High School Diploma or equivalent required; Associate's or Bachelor's degree preferred.
  • Bilingual (English & Spanish) required.
  • 1–2+ years of experience in operations or customer-facing environments (e.g., staffing, manufacturing, warehouse, retail, food service, teaching, or on-site coordination).
  • Strong interpersonal, verbal, and written communication skills (email and in-person).
  • Professional demeanor and ability to represent Traba with workers and client stakeholders.
  • Polished and presentable in a customer-facing environment.
  • Warm, friendly, and approachable; ability to coach workers and enforce standards.
  • Organized, detail-oriented, proactive problem solver.
  • Comfortable working in fast-paced, dynamic warehouse environments.

Skills

Required:Bilingual communicationRelationship management

Benefits

  • Offers Bonus
  • Competitive hourly base pay plus performance-based incentives tied to attendance, shift completion, and overall account health.
Last updated Aug 20, 2026. Interested? Apply on the company site.

About Traba

Labor That Works.

Traba is the leading platform for hourly work. We connect workers to open shifts at warehouses and distribution centers.

staffingworkforce managementlogisticsdistributionindustrial
Company profileWebsite

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