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Key Account Manager Mid-Market - Pool

360Learning· Sales – Account Management
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Hybrid (Paris)Full-timePosted 4mo ago

About the role

Strategic role focused on scaling customer growth and retention for a large portfolio of existing customers, maximizing renewals and upsell opportunities through automation, data-driven prioritization, and scalable account management.

Responsibilities

  • Manage a high-volume portfolio of customers ranging from 100 to 2,500 employees
  • Identify growth opportunities, drive renewals, and increase customer engagement at scale through automatization actions
  • Collaborate with Client Success Partners, Revenue Operations, Marketing, and internal experts to deploy automated engagement strategies and optimize renewal processes
  • Develop scalable motions to accelerate expansion while ensuring customers realize value from the platform
  • Lead and shape the KAM team through automation and scalable engagement strategies
  • Prepare scalable account review frameworks and contribute to the renewal and expansion pipeline
  • Conduct presentations and demonstrations of 360Learning when required
  • Lead business negotiations for selected opportunities
  • Own and optimize the renewal strategy and drive upsell generation through automated engagement plans
  • Manage customer relationships at scale while maintaining high-quality customer experience
  • Improve operational efficiency and account coverage models
  • Exceed targets and contribute to scalable customer growth strategies

Qualifications

  • 2+ years of experience in an Account Manager, BDR or sales-related function (revenue generation with a portfolio of clients)
  • Previous experience in SaaS
  • Experience in a fast-growing environment (start-up/scale-up)
  • Active listening skills and a team player mindset
  • Excellent written and verbal communication skills
  • Native French and fluent English (B2+) proficiency
  • Fluent English (US/UK) / B2 level or equivalent (FR)
  • Enthusiasm for our working environment as described

Skills

Required:Portfolio managementAutomation & data-driven engagementAccount renewal strategyNegotiation

Benefits

  • Work From Home stipend
  • RTT
  • lunch vouchers
  • medical insurance
  • gym subscription
  • 1 month parental leave for the second parent
  • Flexible hours, full remote work possible anywhere in France
  • Diversity, Equity, and Inclusion initiatives with multiple ERGs
  • CSR Charter and culture-focused framework
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About 360Learning

The learning platform that combines the power of AI with the magic of collaborative learning

Discover the AI-powered LMS for collaborative learning at scale. Create, share, and measure impactful learning with a modern platform that drives performance.

LMSLXPAI for L&DAcademiesSkillsCollaborative learningEmployee onboardingCompliance training
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