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Guest Services Representative - Seasonal Contract Until March 31, 2027

Arc'teryx· NAM - Guest Services
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Hybrid (Vancouver, BC)$48kFT Temp/SeasonalPosted 4mo ago

About the role

Seasonal Guest Services Representative providing customer service and support across multiple channels for Arc’teryx products and services. Temporary fixed-term role (~5 months) beginning November 2, 2026, based in Vancouver with possible hybrid work.

Responsibilities

  • Providing customer service support by interacting with guests across multiple channels (phone, email, web reviews, live chat)
  • Utilizing knowledge of Arc’teryx Guest Services and After-Sales procedures to answer inquiries about products, technical features, and repair
  • Managing workload to meet service level goals
  • Achieving and exceeding performance targets with focus on quality and efficiency
  • Processing manual orders with care and accuracy
  • Providing high-quality guest-centric interactions and accepting coaching/feedback
  • Taking ownership of guest concerns from start to finish with timely follow-up and resolution
  • Other duties as required

Qualifications

  • Knowledge of or experience using Arc’teryx products or other outdoor brand products
  • Highly effective verbal and written communication skills
  • Fluent in reading, writing, speaking, and understanding English
  • Proactive communication with customers via phone and email
  • Strong organizational, interpersonal, and problem-solving skills
  • Strong attention to detail and data entry accuracy
  • Proficient in Microsoft Office
  • Proactive in identifying root causes and developing solutions
  • Flexible and adaptable in the face of ambiguity and changing requirements
  • Ability to balance autonomy and collaboration
  • Commitment to continuous improvement and delivering best possible solutions
  • Passion for work and outdoor living
  • Experience working in guest services preferred

Skills

Required:Customer service (multichannel)Product knowledge (Arc’teryx)CommunicationData entry / accuracyMicrosoft Office

Benefits

  • Health & wellbeing: Extended health, dental, vision, mental health support, fertility benefits, EAP
  • Financial wellbeing: RRSP matching, eligibility for annual incentive plan, ESPP where applicable
  • Time & Flexibility: Paid time off, wellness time, No Wasted Day program
  • Family support: Parental leave top-up and nesting period for new parents
  • Growth, community & gear: Professional development, Arc'teryx Academies, Employee Belonging Councils, employee discounts and Pro Deals
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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