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Product Guide

Arc'teryx· Retail Stores
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Rosemont, IL$19 - $22Part-timePosted 4mo ago

About the role

Retail Product Guide position at Arc'teryx in Rosemont, IL (On-site, part-time). Delivers brand experience, shares technical product knowledge, and supports store initiatives with a focus on customer service and brand ambassador duties.

Responsibilities

  • Delivering a best-in-class brand experience to our guests through sharing technical product knowledge and supporting with problem solving
  • Building a strong understanding of our products and seamlessly weaving this information into guest interactions in an authentic way
  • Championing Arc’teryx as a brand ambassador both in-store and in the community
  • Developing your passions both in and out of the store with the support of the team
  • Supporting in elevating the guest experience by working with the store leadership team on projects and brand initiatives
  • Providing feedback on merchandising and in-store experience to help drive sales
  • Maintaining an open, collaborative relationship with your team and store leadership
  • Supporting with and participating in various store tasks as assigned by the leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Epicenter social media channels
  • Utilizing the Point-of-Sale system to accurately and efficiently process guest transactions, including warranties, Used Gear trade-ins, purchases, and returns
  • Receiving and unpacking boxes for inventory as required (boxes can weigh 5 - 30 lbs)

Qualifications

  • Passion for delivering exceptional customer service
  • Self-motivated with problem-solving mindset
  • Flexible and adaptable in ambiguity
  • Ability to balance autonomy and collaboration
  • Inspires breakthrough thinking and continuous improvement
  • Commitment to doing what’s right and getting outside to live it

Skills

Required:Customer serviceProduct knowledgeCommunication

Benefits

  • Competitive hourly pay: $19.20 - $22.10 per hour (base pay, prior to bonuses/benefits)
  • On-site employment
  • Opportunities to participate in bonus program and benefits (details not specified)
  • Employee-focused inclusive culture (Equal Opportunity)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
Company profileWebsite

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