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Cafe Lead

Arc'teryx· Retail Stores – Arc'teryx SoHo
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New York, NY$28/hr - $32/hrPart-timePosted 4mo ago

About the role

Arc’teryx Cafe Lead responsible for leading the café-retail experience, coaching team members, ensuring high-quality guest service, managing cafe operations, and driving sales growth in a fast-paced, outdoor-inspired environment.

Responsibilities

  • Running the overall café-retail experience including supporting with inventory management, communicating with vendors and the Cafe Manager to ensure smooth operations, training of baristas, high-quality drink execution, customer service, cash handling, and cafe maintenance
  • Leading, training, and inspiring team members to provide an exceptional customer experience
  • Delivering authentic customer service, overseeing training in drink and food standards, and providing guidance on point-of-sale operations
  • Ensuring operational efficiency while maintaining a welcoming environment at the cafe
  • Executing and supporting with staff development programs for new hires
  • Elevating the cafe's financial performance by driving sales growth through meticulous food and drink preparation and the delivery of exceptional customer service
  • Ensuring that the cafe and equipment are maintained to allow for a clean and safe environment
  • Placing orders with vendors according to guidelines
  • Managing positive relationships with vendors
  • Communicating regularly with Cafe Manager and Store Director regarding sales, staffing, employee performance, and overall operational efficiency
  • Maintaining excellent food quality and customer service
  • Creating a positive and encouraging environment for team members

Qualifications

  • You have a minimum of 1 year of experience in coffee shop or retail management
  • You have excellent communication and leadership skills
  • You have a strong attention to detail and organizational skills
  • You can work in a fast-paced environment
  • You have a passion for coffee and customer service
  • You have a deep knowledge of coffee, espresso, and teas (along with the accompanying equipment) is a huge plus
  • You can prioritize and manage multiple tasks within tight deadlines
  • You have excellent written and verbal communication skills
  • You are proactive in identifying the root cause of issues and developing solutions
  • You remain highly flexible and adaptable when faced with ambiguity
  • You can balance autonomy and collaboration
  • You inspire breakthrough thinking and continuous improvement
  • You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment
  • Your passion for your work is paralleled by your passion for getting outside and living it
  • You can remain in a stationary position for a minimum of 3 hours
  • You can stand, walk, stoop, and kneel
  • You can lift up to 50 pounds intermittently, lift 3 pounds to shoulder height repetitively

Skills

Required:CommunicationLeadershipCoffee & Beverage Knowledge
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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