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[Fintech] Junior Operations Support Associate (Mandarin Speaking-Remote)

BTSE· BTSE – Customer Service
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RemoteFull-timePosted 4mo ago

About the role

Detail-oriented junior operations role to support global service operations, focusing on onboarding, KYC, monitoring internal cases, and efficiency improvements across the team.

Responsibilities

  • Support global onboarding and identity verification (KYC) processes by working with internal systems and teams.
  • Monitor and analyze service-related cases and issues reported internally, identifying trends and opportunities for process improvements.
  • Collaborate with product, compliance, risk, and operations teams to ensure effective handling of platform-related needs.
  • Assist in developing and maintaining internal knowledge resources such as FAQs, SOPs, and documentation for new and existing features.
  • Provide operational support and perform additional tasks as assigned by the Supervisor.

Qualifications

  • Proficient in both verbal and written Mandarin and English; additional languages are a plus.

Skills

Required:Mandarin and English proficiencyAnalytical thinkingIndependent and collaborative work
Nice to have:Customer service operations/risk management

Benefits

  • Competitive total compensation package
  • Various team-building programs and company events
  • And many more
Last updated Oct 21, 2026. Interested? Apply on the company site.

About BTSE

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