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Lead - Full Time

Arc'teryx· Retail Stores – Arc'teryx Rush Street
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Chicago, IL$22.8k - $26.2kFull-timePosted 4mo ago

About the role

Lead role in Arc'teryx Rush Street store, responsible for guiding Product Guides, delivering exceptional guest experiences, and overseeing store operations across experience, product, community, operations, and people.

Responsibilities

  • Leading in alignment with the Arc’teryx Vision, Purpose and Values
  • Supporting the entire in-store experience during your shift, with an acute awareness of what’s happening on the sales floor at any given moment
  • Supporting product guides in delivering a world-class guest experience through authentically sharing technical product knowledge
  • Championing floor leadership and exceptional guest experience by leading from the floor 5 days of the week
  • Supporting the oversight and leadership of the floor which includes the five pillars of the business (experience, product, community operations and people)
  • Building community by actively sharing brand information and event specifics with the team and guests, ensuring each individual feels invited to join in
  • Coaching and providing feedback to product guides to unlock their potential and support the store in reaching targets
  • Supporting inventory management throughout the day to maximize sell-through, including receiving, processing, restocking and destocking, and visual merchandising
  • Communicating all company initiatives, policies, and priorities to the team in collaboration with, or as required by, the Store Manager
  • Leveraging all necessary tools to manage the store business operations in overseeing sales targets, labor and budget management
  • Networking with potential partners to support events and to help maximize brand engagement in the community
  • Managing the opening and closing procedures for the store, as designed by the company and leadership team
  • Answering store phones and responding to voicemails and store emails; on occasion, this could include responding on the Regional social media channels
  • Rotating through areas of focus to deep dive into each of the five pillars of the business
  • Utilizing the Point of Sale system to accurately and efficiently process guest transactions including warranties, Used Gear trade-ins, purchases, and returns

Qualifications

  • One or more years of leadership experience, and 1 – 2 years of retail experience
  • Passion for coaching and developing others
  • Commitment to delivering exceptional customer service and guest experience
  • Ability to provide timely feedback and development
  • Comfort with enforcing health and safety guidelines
  • Ability to set a clear vision and align a team to common goals
  • Strong time management, prioritization, and adaptability
  • Flexibility and adaptability in changing environments
  • Problem-solving mindset with a focus on best outcomes
  • Passion for outdoor activities and product knowledge
  • Strong written and verbal communication
  • Physical ability to lift up to 30 lbs

Skills

Required:LeadershipCustomer serviceCommunication

Benefits

  • Health and wellness benefits (as part of company offering)
  • Competitive bonus program and benefits note included in posting
  • Employee-centric culture and inclusive workplace
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Arc'teryx

Outdoor Clothing, Technical Outerwear, & Accessories | Arc'teryx United States

Arc'teryx is a high performance outdoor equipment company known for leading innovations in climbing, skiing and alpine technologies

outdoorclothingouterwearaccessoriesskiingclimbingalpine
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