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Front Desk Agent

Flow· Flag Business – Property Management
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Hybrid (Miami, FL)Hourly, full-timePosted 4mo ago

About the role

Front Desk Agent role focused on creating a welcoming environment for residents and visitors, handling guest services, administrative tasks, packages, and community engagement in a luxury property setting.

Responsibilities

  • Provide exceptional hospitality and professionalism in all interactions with residents and hotel guests, accommodating special requests as possible
  • Welcome, greet and register guests efficiently, accommodating special requests and obtaining necessary payment information
  • Accurately respond to guest requests, making recommendations based on local knowledge and property practices
  • Resolve resident and hotel guests’ complaints; assist residents in inquiries related to residence/hotel/services, hours of operations, in-house events, directions, etc.
  • Partner with the Leasing Team in assisting with coordinating move ins, move outs and lease renewal activities as needed
  • Direct lobby traffic, maintain communal areas, track loaned items, stay up to date on property details and amenities
  • Adhere to all guidelines, policies, and procedures, maintaining a professional appearance and demeanor
  • Coordinate with property departments to fulfill guest requests and provide information about facilities and operating hours
  • Handle check-out, cash management, and adhere to cashiering and credit policies
  • Manage packages, faxes, messages, and mail, and provide access to the building and units for authorized vendors, contractors, and visitors
  • Organize and maintain documents and various reports including package management logs and project trackers
  • Stay informed about local attractions and amenities; input special requests and arrangements using various software
  • Collaborate with the community engagement team to assist with marketing initiatives for building events and company programs
  • Flexible availability as working hours may vary (weekdays, weekends and holidays)

Qualifications

  • High school diploma or equivalent; college or relevant experience is a plus
  • Residential Services or Hospitality experience in a luxury environment preferred
  • Excellent communication skills (English), reading, writing, and oral proficiency; Spanish strongly preferred
  • Computer literacy with ability to use a variety of software
  • Strong attention to detail, problem-solving and organizational abilities; ability to multitask in a high-speed environment

Skills

Required:Guest servicesCommunicationAdministrative tasks
Nice to have:Cash handling

Benefits

  • Health and Wellness: Comprehensive medical, dental, vision, disability, and life insurance; parental leave; on-staff doctor; therapy through SpringHealth; acupuncture; Employee Assistance Program; other wellness offerings
  • Time Off: PTO and paid holidays
  • Financial: 401(k) retirement plan; FSAs; HSA-compatible plan options with employer contributions; pre-tax commuter benefits
  • Life at Flow: Weekly catered lunches; wellness classes; employee discounts on Flow hotel stays, groceries, merch
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Flow

Communities designed to connect you with yourself, your neighbors, and the natural world.

Flow communities are designed to connect you with yourself, your neighbors, and the natural world. This new way of living offers beautifully designed rentals, elevated hotel stays, inclusive experiences, and stories that move you. Rooted in Riyadh and Miami - Flow creates spaces that feel like home and experiences to connect you with yourself and your community. From furnished homes and expressive apparel to The Flow Trip’s immersive content—everything we do is guided by our Mission of Oneness.

Communitiesrentalshotelsexperiencesfurnished homesapparel
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